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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Deleted user still app...
Microsoft Dynamics CRM (Archived)

Deleted user still appear as resource in service calendar

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Posted on by River 157

A user that has been deleted still appear in the service calendar in CRM. The account was deleted from the Office 365 admin portal.

The default view in the service calendar is "resources", that contains both users, rooms etc, where she is still listed. 

Strange thing this is that if you change view to "users" only in the service calendar she is not there.

Any idea how I can remove her from the calendar? 

Thanks.

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  • Suggested answer
    Charles Abi Khirs Profile Picture
    Charles Abi Khirs 3,569 on at

    Hello,

    It looks like the resource record related to this user is not deleted from the Resources entity,

    Go to the resources entity and you should see a resource record that is supposed to be related to the deleted user. You can rename & link it to other user/deactivate/delete this resource record.

  • River Profile Picture
    River 157 on at

    Thanks, but how do I find the resources record for this user, (who was deleted from the office 365 admin panel)?

  • Suggested answer
    Kokulan Profile Picture
    Kokulan 18,054 on at

    Hi

    You could do an advance find on Bookable Resources entity and find the record and delete or deactivate

    ScreenClip-_5B00_46_5D00_.png

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