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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Help Needed trying to ...
Microsoft Dynamics CRM (Archived)

Help Needed trying to set up Email

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Posted on by Pete_N 1,703

I have now spend 3 frustrating days trying to configure emails .. and am no closer than when I started .. frustrated.com!

CRM Dynamice365 on-premises

Outlook 365

Currently there are only two users on the system, admin and one other. What I want to do  (if possible) is to only have CRM  send and receive everything from one email address ( ie support email)

I have tried so many tutorials which show different ways of doing things, but cannot get any to work ... I cannot even work out how to hook up to outlook 365

I have rolled back my VS machine so I am back to having the email router installed but not configured

 if anyone could possible guide me through how to set up the email router,  I would be eternally grateful

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  • Suggested answer
    Mr Ramzy GHRIBI Profile Picture
    Mr Ramzy GHRIBI 345 on at
    RE: Help Needed trying to set up Email

    for the onpremise, select my company :

    technet.microsoft.com/.../hh699786.aspx

  • Pete_N Profile Picture
    Pete_N 1,703 on at
    RE: Help Needed trying to set up Email

    I am totally confused now. in the Email Router Configuration Manager, under Deployments I do not have an option for Microsoft Dynamics CRM OnPremises . the only options are 1. My company, 2. An online service Provider or 3. Microsoft Dynamics 365 Online

  • Suggested answer
    Mr Ramzy GHRIBI Profile Picture
    Mr Ramzy GHRIBI 345 on at
    RE: Help Needed trying to set up Email

    To Discover the URL for your organization using the Web API please use this link

    msdn.microsoft.com/.../mt607485.aspx

    1) The url for accessing online CRM is xxxxx.crm5.dynamics.com/main.aspx

    2) I took the following part from above url xxxxx.crm5.dynamics.com

    3) I got my uniq organization id from Settings-> Customizations->Developer Resources-> Organization Unique Name

    4) In the deployment wizards Deployment tab create a New Deployment

    5) Selected Deployment as Microsoft Dynamics CRM onpremise

    6) Provided 'Microsoft Dynamics CRM' url as xxxxx.crm5.dynamics.com/<uniqueOrgName>

    7) Access Credentials are Other specified and provided my live username password (with which I have an user in CRM with admin priv)

    8) Selected the profile

  • Pete_N Profile Picture
    Pete_N 1,703 on at
    RE: Help Needed trying to set up Email

    Hi,

    Thank you for the help. this may sound like a stupid question, but the link is showing the setup for an exchange server on-premises. I am using crm 2016 on-premises and office (outlook) 365. during the setup I am being asked for  the Microsoft Dynamics 365 Server (http://CrmDiscoveryServer:&lt;port>/<OrganizationName>) . is this the crm server and if it is what do I put there? to access crm we use https://operations.xx.xx

  • Suggested answer
    Mr Ramzy GHRIBI Profile Picture
    Mr Ramzy GHRIBI 345 on at
    RE: Help Needed trying to set up Email

    Hi,

    please try this

    dynamicscrmpros.com/configure-server-side-setup-email-router-microsoft-dynamics-crm

    us.hitachi-solutions.com/.../configuring-the-microsoft-dynamics-crm-e-mail-router-to-connect-to-office-365-exchange

    hope that help you

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