Disable SOD/EOD Receipt printing

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Posted on by S Gopi Krishna

673 Super User 2026 Season 1

Hello,

Would like to know if there is a way to restrict the printing of the SOD and EOD receipts [Declare Start Amount, Tender Declaration, Close Shifts].

Please let me know if anyone knows how to restrict the same.

Thanks,

S Gopi Krishna

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Hana Xue Microsoft Employee on at

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Hi,
Related configuration settings may be required to control the printing of SOD (Start Date) and EOD (End Date) receipts.
This document describes how to modify form layouts to control how receipts, invoices, and other documents are printed. It also mentions that you can format receipts and define printing behavior.
Set up and design receipt formats - Commerce | Dynamics 365 | Microsoft Learn

Also, you can check out old threads similar to this question.
How to disable Declare starting amount receipt print after declaring start amount in D365 Retail POS ? (dynamics.com)
Best Regards,
Hana

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S Gopi Krishna 673 Super User 2026 Season 1 on at

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Hi Hana,

Thanks for the response, I've seen the old community thread related to same and one of the user mentioned that it is not possible to disable the functionality and it is hardcoded in the design of the application. I will try logging a Support request with MS or post an idea to request this feature in upcoming updates.

Meanwhile I will leave this for the community to answer. Let's see if anybody has experienced the same and can advise to overcome this issue.

Regards,

S Gopi Krishna

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S Gopi Krishna 673 Super User 2026 Season 1 on at

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https://experience.dynamics.com/ideas/idea/?ideaid=587b8d24-b38a-ee11-a81c-6045bdbe3f2d I've submitted an idea for this feature.

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