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Hi all,
I am having a issue on product receipt, "Cancel" button is disable on prodict receipt. The PO is open and status is confirmed.
What could be the cause of disable ?
How can i enable cancel button ?
Are there any invoices created for this PO?
No there is not any invoices created.
Hi Hira Naz
Can you see if there is any voucher posted? What type of product you have received? Is it Service item or item with non stock?
Please let us know more details to investigate further.
Thanks,
Its item with no physical stock available on hand.
If this is not creating any transaction, why do you want to cancel this line?
It is important to note that this correction or cancellation of packing slip/ Product receipt are only possible when sales order or purchase order is not invoiced. Upon fully invoicing, this option is not available. You can also check whether a packing slip is canceled, or if order originates from consignment.
Hey, its uninvoiced PO and packing slip is not canceled yet.
Hi Hira Naz, how was the Product receipt journal posted? Was it manually from the Purchase order or the Periodic menu in Procurement and Sourcing? Or are you using Warehouse management where this may have been posted as part of a Product receipt with an Inbound load? I have seen instances where an item and warehouse were both WMS enabled, but the process was to post Product receipts manually from the Purchase order, which disabled some of the Correct and Cancel buttons for those transactions.
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