Supply chain | Supply Chain Management, Commerce

Cancel button is disable on Product receipt, it is open order not invoiced

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Posted on by Kaispe

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Hi all,

I am having a issue on product receipt, "Cancel" button is disable on prodict receipt. The PO is open and status is confirmed.

What could be the cause of disable ?

How can i enable cancel button ?

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BillurSamdancioglu 19,703 Most Valuable Professional on at

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Are there any invoices created for this PO?

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Kaispe 123 on at

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No there is not any invoices created.

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Gaurangkumar Jani 4,534 User Group Leader on at

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Hi Hira Naz

Can you see if there is any voucher posted? What type of product you have received? Is it Service item or item with non stock?

Please let us know more details to investigate further.

Thanks,

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Kaispe 123 on at

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Its item with no physical stock available on hand.

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Gaurangkumar Jani 4,534 User Group Leader on at

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Hi Hira Naz

If this is not creating any transaction, why do you want to cancel this line?

Thanks,

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huijij 19,811 on at

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It is important to note that this correction or cancellation of packing slip/ Product receipt are only possible when sales order or purchase order is not invoiced. Upon fully invoicing, this option is not available. You can also check whether a packing slip is canceled, or if order originates from consignment.

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Kaispe 123 on at

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Hey, its uninvoiced PO and packing slip is not canceled yet.

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Drew Lencsak 411 on at

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Hi Hira Naz, how was the Product receipt journal posted? Was it manually from the Purchase order or the Periodic menu in Procurement and Sourcing? Or are you using Warehouse management where this may have been posted as part of a Product receipt with an Inbound load? I have seen instances where an item and warehouse were both WMS enabled, but the process was to post Product receipts manually from the Purchase order, which disabled some of the Correct and Cancel buttons for those transactions.

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Yunus 146 on at

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Check the PO is confirmed or not. You might have edited the PO which is in open stage will not allow to correct/cancel product receipt quantity

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