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Dynamics 365 Community / Forums / Microsoft Dynamics GP (Archived) / Vendor purchases accou...
Microsoft Dynamics GP (Archived)

Vendor purchases accounts not appearing on lookup

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Posted on by Pete72 540

We have set multiple purchases accounts at the vendor level, none of which are set to default and yet when we enter a payables transaction and do a lookup under the purchases account, there are no accounts listed. The lookup window shows View Purchasing Accounts for Vendor.

I can see the accounts listed at the vendor level and they are active. I ran check links. If I set the accounts to default, they all populate in the distribution window but still not visible in the lookup. 

I see this for 2 GP2016 environments but a GP2013 instance works correctly.

Any guidance or thoughts?

Thanks.

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  • Verified answer
    Pete72 Profile Picture
    Pete72 540 on at
    RE: Vendor purchases accounts not appearing on lookup

    Thanks for your replies, Leslie and Mick.

    So my view when I looked up a purchases account from the Requisition entry window was "By Vendor accounts; cost center". The cost center segment sort yielded no accounts but when I sorted on the main segment, the accounts assigned to the vendor appeared. I'm not clear why a different segment would result in no accounts showing but I'm glad I'm able to see them and now the default view for users is by main segment.

  • L Vail Profile Picture
    L Vail 65,271 on at
    RE: Vendor purchases accounts not appearing on lookup

    Mine works fine too. Is this every vendor? I would try deleting the vendor acts from one vendor and then putting them back in just to see if it works. How were the vendor accounts set up originally? Were they hand entered or were they imported?

    Leslie

  • Pete72 Profile Picture
    Pete72 540 on at
    RE: Vendor purchases accounts not appearing on lookup

    Yes, that's the same version.

  • Mick Egan Profile Picture
    Mick Egan 3,557 on at
    RE: Vendor purchases accounts not appearing on lookup

    Pete,

    My version is GP2016R2 and works correctly. Are you on the R2 version

    Mick

  • Pete72 Profile Picture
    Pete72 540 on at
    RE: Vendor purchases accounts not appearing on lookup

    Hi Mick,

    Thanks for the reply. The view you mention is the default view and shows immediately upon lookup of the purchases account. The issue is that no accounts are listed even though the vendor has multiple additional purchases accounts saved. As I mentioned in the original post, I have seen this in 2 separate GP2016 instances but GP2013 works fine.

    If anyone has access to a GP2016 environment, it would be very helpful if they could let me know if they are having the same issue (GP bug) or not (restricted to my environment).

    Thanks again.

    Pete

  • Mick Egan Profile Picture
    Mick Egan 3,557 on at
    RE: Vendor purchases accounts not appearing on lookup

    Pete,

    When you open the Distribution Lookup you should have a Selection for the View, this would normally be set to "Creditor Accounts", and the title = Purchasing Accounts for XXXXXX - being the vendor.

    I am wondering the view isn't defaulting.

    Mick

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