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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / CRM 4.0 Outlook Client...
Microsoft Dynamics CRM (Archived)

CRM 4.0 Outlook Client Error - error on page

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Posted on by drissenb 130
When users double-click on a CRM record to open it, they get an "error on page" message in the bottom left corner of Outlook. Opening related records through links (e.g. the underlined account on a contact record) works fine. It's just when double-clicking the record itself that nothing happens and the error appears I've pasted below what looks like the relevant lines from the trace file: [2014-03-03 12:27:09.94] Process:OUTLOOK |Thread:3484 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | CExplorerEventsRoot::FolderSwitchInternal File: c:\bt\32867\src\application\outlook\addin\explorerevents.cpp Line: 242 >hr = 0x80070057 [2014-03-03 12:27:10.264] Process:OUTLOOK |Thread:3484 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | CExplorerEventsRoot::FolderSwitchInternal File: c:\bt\32867\src\application\outlook\addin\explorerevents.cpp Line: 242 >hr = 0x80070057 [2014-03-03 12:27:10.314] Process:OUTLOOK |Thread:3484 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | CExplorerEventsRoot::FolderSwitchInternal File: c:\bt\32867\src\application\outlook\addin\explorerevents.cpp Line: 242 >hr = 0x80070057 [2014-03-03 12:27:18.307] Process:OUTLOOK |Thread:4832 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | HrGetOneMAPIProp File: c:\bt\32867\src\application\outlook\addin\crmmapiutil.cpp Line: 376 >hr = 0x8004010f [2014-03-03 12:27:18.309] Process:OUTLOOK |Thread:4832 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | HrGetOneMAPIProp File: c:\bt\32867\src\application\outlook\addin\crmmapiutil.cpp Line: 376 >hr = 0x8004010f [2014-03-03 12:27:18.312] Process:OUTLOOK |Thread:4832 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | HrGetOneMAPIProp File: c:\bt\32867\src\application\outlook\addin\crmmapiutil.cpp Line: 376 >hr = 0x8004010f [2014-03-03 12:27:18.315] Process:OUTLOOK |Thread:4832 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | HrGetOneMAPIProp File: c:\bt\32867\src\application\outlook\addin\crmmapiutil.cpp Line: 376 >hr = 0x8004010f [2014-03-03 12:27:18.320] Process:OUTLOOK |Thread:4832 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | CMAPIEventsListener::Run File: c:\bt\32867\src\application\outlook\addin\mapieventslistener.cpp Line: 635 >hr = 0x8004010f [2014-03-03 12:27:18.352] Process:OUTLOOK |Thread:4832 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | HrGetOneMAPIProp File: c:\bt\32867\src\application\outlook\addin\crmmapiutil.cpp Line: 376 >hr = 0x8004010f [2014-03-03 12:27:18.354] Process:OUTLOOK |Thread:4832 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | HrGetOneMAPIProp File: c:\bt\32867\src\application\outlook\addin\crmmapiutil.cpp Line: 376 >hr = 0x8004010f [2014-03-03 12:27:18.357] Process:OUTLOOK |Thread:4832 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | HrGetOneMAPIProp File: c:\bt\32867\src\application\outlook\addin\crmmapiutil.cpp Line: 376 >hr = 0x8004010f [2014-03-03 12:27:18.360] Process:OUTLOOK |Thread:4832 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | HrGetOneMAPIProp File: c:\bt\32867\src\application\outlook\addin\crmmapiutil.cpp Line: 376 >hr = 0x8004010f [2014-03-03 12:27:38.999] Process:OUTLOOK |Thread:3564 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | CUrlBlocker::HrUnBlockUrl File: c:\bt\32867\src\application\outlook\addin\urlblocker.cpp Line: 180 >hr = 0x80070005 [2014-03-03 12:27:39.102] Process:OUTLOOK |Thread:3564 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | HrLoadManagedString File: c:\bt\32867\src\application\outlook\addin\..\common\ResourceManagerEx.h Line: 35 >hr = 0x80040203 [2014-03-03 12:27:50.348] Process:OUTLOOK |Thread:4832 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | CMailItemHelper::HrGetMessageIdFromMessage File: c:\bt\32867\src\application\outlook\addin\emailhelper.cpp Line: 2208 >hr = 0x800401f3 [2014-03-03 12:27:50.348] Process:OUTLOOK |Thread:4832 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | CMailItemHelper::HrGetMessageIdFromMessage File: c:\bt\32867\src\application\outlook\addin\emailhelper.cpp Line: 2216 >hr = 0x800401f3

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  • Community Member Profile Picture
    Community Member on at

    Hello,

    Are we noticing this issue for all users or just one ?

    What is the update rollup installed on CRM server and client ?

    Do we see any errors in the event viewer while reproducing the issue ?

    If its one user then did you tried reconfiguring or reinstallation of the CRM client ?

    Thank You.

  • drissenb Profile Picture
    drissenb 130 on at

    Thanks for your response.

    All users have the issue

    Update rollup server: 4.0.7333.3; update rollup client: 4.0.7333.3

    No errors in the event viewer

    n/a for last point since all users are affected

  • drissenb Profile Picture
    drissenb 130 on at

    Any further thoughts on this?  Thanks.

  • toaijala Profile Picture
    toaijala 10 on at

    We have the same problem with newly installed win7 computyer using CRM 4.0 outlook client + Outlook 2010 and IE11. There are no problems if CRM is used through the browser so that works as a wrokaround. Users with crm 4.0 outlook client + outlook 2010 + IE9 dosen't seem to have a problem, so maybe new IE might be the factor

  • toaijala Profile Picture
    toaijala 10 on at

    Seems Like IE 11 is the problem as it's not supported on CRM 4. Here is a similar problem where problem is solved downgrading to IE10 (I will try this aswell). community.dynamics.com/.../116048.aspx

  • Community Member Profile Picture
    Community Member on at

    That was also the solution we used. Downgradin to IE10 or IE9.

    But this is not possible on a win8! Anyone an answer on that?

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