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ORDER STATUS UPDATING TO FULFILLED PAID - CREDIT TERMS POST-PAYMENT

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Posted on by Nezuko

Hello,

We've identified that for Credit Terms orders, the order status doesn't update to Fulfilled Paid once we have received payment. This is a crucial update which is needed to pull through into B2Bwave in order to feed into our reporting. I've included some examples below, but this does seem to cover all credit terms orders:

Order no. Customer Date of Order Date of Fulfilment Payment Application Date
B2B36472 papier + bücher ögg 28/11/2022 29/11/2022 28/12/2022
B2B36017 Art of Living 14/11/2022 14/11/2022 08/12/2022
B2B35123 NUS / Manchester Met 19/10/2022 19/10/2022 30/11/2022
B2B33052 FABRIQUE DE STYLES VILLEFRANCHE 11/08/2022 15/08/2022 18/10/2022

Please help.

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HVGEEL 310 on at

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Hi Aien,

can you clarify how the payment of the order is received? And how you indicate that a prepayment is expected. For the Fulfilled Paid option seems to be a custom field.

Is there a prepayment invoice? In that case your order will receive the Awaiting Prepayment status after posting the prepayment invoice.

Upon the application of the customer payment with the Prepayment Invoice, the order will receive the Released status. That should trigger you custom field. But again, that seems to be custom code.

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IB-29041624-0 1,191 Moderator on at

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I agree with Hans here. It seems like you have a customization to your system and you should check with your developers if that customization is working as expected.

The date of fulfilment payment is not a standard BC field and may be part of a third party integration you are running in your system.

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