Can't add Products to Retail Catalogue

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Posted on by Guy Terry

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Hi,

I'm trying to test the Call center functionality in R3, and have been working through the required setup in the CU8 Contoso VM. It seems I need to get Products into a Retail Catalogue, but I'm stumped. Can anyone suggest what I've missed?

In the USMF company, I created an Organization hierarchy of type 'Retail assortment' and set it as the Default for the 'Retail assortment' Organisation hierarchy purpose.
I created a 'Call center' Retail channel and added my User to it.
I added this Call Center to Organizational hierarchy I created above.
I created some Released Products.
I found that a 'Retail Product Category' hierarchy already existed, so added a new node to it. I added my Released Products to this new node.

I created an Assortment and added my Call Center to the Assortment's Retail Channel. I added my Released Products to the Assortment and Published the Assortment.

In my Call centers' 'Channel Product Attributes', I set the Category Hierarchy to the Retail Product Category.
Created a Catalog and added my Call center to it.
When I try to 'Add products' to my Catalogue, my products don't appear (so I can't add them).

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ColbyGallagher 3,666 on at

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RE: Can't add Products to Retail Catalogue

GuyUK I realize this is an old thread but I just crashed into this in 10 / PU25 environment and wanted to share what we found since its different from R3.

We found that the Organization Hierarchy has to have a purpose assigned of Retail Assortment (this is documented) AND it has to be flagged as default (this does not appear to be documented). The menu structure has changed from R3, and I believe the Default flag used to set itself to true. In D365 we had to go to Org admin -> Org Hierarchies -> Select your Org -> Click "Assign Purpose", Select "retail Assortment" , then in the Assigned Hierarchies fast tab click "Add" and add your internal org and click the "Set as Default" button.

This fixed all our issues with Assortments not showing in the "Add Products" form for the catalog and validation of the catalog (we got errors indicating the channel was invalid).

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Juana Lucas 10 on at

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RE: Can't add Products to Retail Catalogue

In the product attributes of the channel, have you already tried adding the products to the channel, in addition to setting the category hierarchy to the channel, and publishing the channel updates?

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Community Member on at

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RE: Can't add Products to Retail Catalogue

Make sure there's a price group assigned to your catalog. This fixed my issue.

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Guy Terry 28,880 Moderator on at

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RE: Can't add Products to Retail Catalogue

Hi Steven,

I didn't need to solve it, but it is likely that the language I was using would also have been 'en-gb'. Glad you worked it out.

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Steven Hermans 40 on at

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RE: Can't add Products to Retail Catalogue

Hi,

We have been able to reduce the issue to being a 'translation' issue on the product. Our 'user' language is on 'en-gb' but somehow, only items that have translations into 'en-us' show up in the list. In the query related to the object, there is a range specified with 'languageid == currentlanguageid()'. Deleteing the query from the view and then removing the modification again seemed to solve it but we still don't have a clear explanation.

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Steven Hermans 40 on at

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RE: Can't add Products to Retail Catalogue

Hi Guy,

Have you found the cause of your issue after all? I experience exactly the same thing: no product showing up in the list, although the hierarchy is shown. I have tried this on CU9 and now also on CU10. I also followed the steps in your blogposts, without succes however.

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Guy Terry 28,880 Moderator on at

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RE: Can't add Products to Retail Catalogue

So..... what I actually wanted to test was Retail pricing in a 'standard' sales order, and it seems this works even if you haven't successfully created a retail catalogue. Happy days :-)

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Guy Terry 28,880 Moderator on at

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RE: Can't add Products to Retail Catalogue

Hi Bashir,

That link is for using a vendor catalogue. I didn't think it was necessary to use a vendor catalogue to add items to a Retail Catalogue. Are you saying it is?

(I have been following the TechNet article for the setup of Call Center and it doesn't mention using vendor catalogues.)

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Bashir Ahmad 5,248 on at

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RE: Can't add Products to Retail Catalogue

Try it:

technet.microsoft.com/.../hh597102.aspx

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