Microsoft Dynamics AX (Archived)

Sales Order Automatic Cancel

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Hi,

In Customer form, under Sales order defaults fast tab, there is an Automatic Cancel check box.

Does anyone know its functionality?

Thanks,

Ahmad

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Prashant Singh 8,802 on at

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Dear Ahmad,

When a customer's order cannot be shipped on time, a company can automatically send notification email messages to the customer to explain the order status and give the customer the opportunity to cancel the order. If the delay extends beyond a specified threshold, the order can be canceled automatically. This topic describes how to set up automatic notification and cancellation for delayed orders.

Up to three email messages can be sent at specified time intervals:

1. First cancellation notice – The customer can decide to cancel the order.

2. Second cancellation notice – The customer can decide to cancel the order.

3. Final cancellation notice – The system cancels the order, and the customer is informed of the cancellation.

You can exempt individual customers and products from the automatic notification and cancellation process.

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Guy Terry 28,970 Moderator on at

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The help says 'Automatically cancel supplementary items if the item it is attached to is cancelled', and the field is 'MCRCustTable.AutoCancel'.

It looks like it has come from the Call center (Junction MCR) solution, and sounds like it is supposed to handle a long time problem with Supplementary items. However, I've just tried it (with and without Call center enabled) and I can't make it do what it says.

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Guy Terry 28,970 Moderator on at

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Hi Ahmad,

I asked MS support if they could get this functionality working, and they made it happen. :-)

You need hotfix KB 3072485, which is newer than CU9.

guyterry.wordpress.com/.../automatically-cancel-or-delete-sales-order-lines-for-supplementary-items

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Estelle LECOMTE 5 on at

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Hi Prashant,

I am trying to use this functionnality. But I have some issues to make it work properly.

My question is : which date the system does compare?

Does it use the creatin date of the sales order, or the shipping date?

Thanks for your help.

Estelle.

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