Workflow does not start on field changes

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Posted on 31 Mar 2017 08:27:08 by Goloknath

I created a workflow to set the primary field of a custom entity when other fields change or a new entity is created
I don't know why, but the workflow does not start.
It does not start on creation and neither when fields change.
Why?
Thank you

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Gopalan Bhuvanesh 11,401 on 31 Mar 2017 at 16:50:54

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RE: Workflow does not start on field changes

Please change the Scope to Organization, and make sure that it is active.
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Gary Letter 1,267 on 31 Mar 2017 at 16:07:06

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RE: Workflow does not start on field changes

Try changing the scope to "Organization". If the scope is set to "User", the workflow will only run on records owned by the same user as the workflow owner.
Goloknath on 31 Mar 2017 at 09:38:35

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RE: Workflow does not start on field changes

Dear All,

thank you for your answers.

The workflow is a background workflow.

I add new entity instance or I edit them using the web application or using an import from Excel file.

here a screenshot of workflow configuration
Rasmus R. Aardal on 31 Mar 2017 at 08:50:18

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RE: Workflow does not start on field changes

Hello Dom3nico,

Could you please attach an image of your workflow so that we can have a look at the triggers and setup?

Make sure that you uncheck the "Delete completed system jobs" checkbox for debugging purposes, and see if the workflow has actually triggered at all.

If it doesn't trigger at all - what happens if you create another workflow without any actions that trigger on the same parameters?

Regards,

Rasmus
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Gopalan Bhuvanesh 11,401 on 31 Mar 2017 at 08:47:22

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RE: Workflow does not start on field changes

Did You configure as realtime workflow?

Activated?

Scope?