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Dynamics 365 Community / Forums / Finance | Project Operations, Human Resources, ... / Approved time entries ...
Finance | Project Operations, Human Resources, ...
Answered

Approved time entries stuck

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Posted on by Ehab@gobiit 74

Hi everyone

All of a sudden our approved time entries are not reflected in projects. We found out today that they are listed under the (Processing Approvals) view.

The entries were approved by the designated project approval and it's been stuck for almost a week now.

Any ideas where to look?

Thanks

I have the same question (0)
  • Nya Profile Picture
    Nya 29,060 on at

    Hi,

    Approvals that are queued for processing are visible in the Processing Approvals view. The system tries to process all the entries multiple times asynchronously, including retrying an approval if previous attempts failed.

    It is recommended to check the status of the asynchronous service in your environment and manage it based on the status.

    Here is the documentation:

    Asynchronous service (Microsoft Dataverse) - Power Apps | Microsoft Docs

    Or you can raise a support ticket for further help.

  • Suggested answer
    Ehab@gobiit Profile Picture
    Ehab@gobiit 74 on at

    I was able to figure it out. Although this article applies to Project Operations, it worked for us.

    1. Find the solution (Project Service Automation /  msdyn_ProjectService_Patch_1 ) in your environment
    2. Within the solution there is a cloud flow (Project Service - Recurrently Schedule Project Approval Sets) - We had to turn this on and ran it once then all pending approvals were successfully processed.

    Not sure if it has any relation to Wave 1 2022. But hopefully, this helps someone else.

    Thanks

  • Suggested answer
    Nya Profile Picture
    Nya 29,060 on at

    Hi,

    It's great to hear that.

    Thanks for your sharing!

    This thread will be closed.

  • thatotherdude Profile Picture
    thatotherdude 10 on at

    We found ourselves facing this same problem today and this resolved our issue. Thank you! Out of curiosity, if this was tied to the Wave 1 rollout, have you noticed anything else that we should be aware of?

  • Archetype Profile Picture
    Archetype 411 on at

    Hi,

    Actually facing the same issue, unfortunatly it doesnt solve my case even after enabling the cloud flow :( 

  • Archetype Profile Picture
    Archetype 411 on at

    up

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