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Business Central forum

Dynamics 365 Business Central On Premise Install - Help Server not working.

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Hi all, 

I have carried out a NAV Business Central On Premise install today and have spent some time configuring everything. I have everything working fine, apart from the Help Server. All desktop clients, web clients and so on work fine. However when trying to use help from either of these clients I receive the following error. I am struggling to find much on how to resolve this, any advise would be appreciated. 

Server Error in '/' Application.


Could not find a part of the path 'C:\Inetpub\wwwroot\DynamicsNAV130Help\help\en-US\Toc.xml'.

Description: An unhandled exception occurred during the execution of the current web request. Please review the stack trace for more information about the error and where it originated in the code. 

Exception Details: System.IO.DirectoryNotFoundException: Could not find a part of the path 'C:\Inetpub\wwwroot\DynamicsNAV130Help\help\en-US\Toc.xml'.

Source Error: 

An unhandled exception was generated during the execution of the current web request. Information regarding the origin and location of the exception can be identified using the exception stack trace below.


Stack Trace: 

[DirectoryNotFoundException: Could not find a part of the path 'C:\Inetpub\wwwroot\DynamicsNAV130Help\help\en-US\Toc.xml'.]
   System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath) +271
   System.IO.FileStream.Init(String path, FileMode mode, FileAccess access, Int32 rights, Boolean useRights, FileShare share, Int32 bufferSize, FileOptions options, SECURITY_ATTRIBUTES secAttrs, String msgPath, Boolean bFromProxy, Boolean useLongPath, Boolean checkHost) +1217
   System.IO.FileStream..ctor(String path, FileMode mode, FileAccess access, FileShare share) +123
   System.Web.UI.Control.OpenFileAndGetDependency(VirtualPath virtualPath, String physicalPath, CacheDependency& dependency) +142
   System.Web.UI.WebControls.XmlDataSource.GetReader(String path, String content, CacheDependency& cacheDependency) +242
   System.Web.UI.WebControls.XmlDataSource.PopulateXmlDocument(XmlDocument document, CacheDependency& dataCacheDependency, CacheDependency& transformCacheDependency) +716
   System.Web.UI.WebControls.XmlDataSource.GetXmlDocument() +255
   System.Web.UI.WebControls.XmlHierarchicalDataSourceView.Select() +21
   System.Web.UI.WebControls.TreeView.DataBindNode(TreeNode node) +174
   System.Web.UI.WebControls.TreeView.PerformDataBinding() +392
   System.Web.UI.WebControls.HierarchicalDataBoundControl.PerformSelect() +137
   System.Web.UI.WebControls.BaseDataBoundControl.EnsureDataBound() +134
   System.Web.UI.WebControls.TreeView.OnPreRender(EventArgs e) +58
   System.Web.UI.Control.PreRenderRecursiveInternal() +162
   System.Web.UI.Control.PreRenderRecursiveInternal() +256
   System.Web.UI.Control.PreRenderRecursiveInternal() +256
   System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint) +6875

 


Version Information: Microsoft .NET Framework Version:4.0.30319; ASP.NET Version:4.7.3163.0

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  • Suggested answer
    Community Member Profile Picture
    on at

    Hi,

    I encountered the same error. I installed a nl-NL version but the path was to the en-US folder.

    I renamed  "C:\Inetpub\wwwroot\DynamicsNAV130Help\help\nl-NL" to "C:\Inetpub\wwwroot\DynamicsNAV130Help\help\en-US" as the URL looks for and now the help works in Dutch as i wanted.

    Not a nice solution but it works.

  • Community Member Profile Picture
    on at

    Stijn you are right ;-). Good suggestion !

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