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2How can you decrease Omni-Channel Chat latency? Is there a optimizing tool or enhancement for the longer distance to the instance in another part of the world? Response time to/from is averaging average 280-300ms (long distance is a factor and we understand this as a factor) however, the threshold MS keeps to 'Keep alive' is lower like 230ms, maybe lower depending what IP you hit. So our longer distance connections are facing latency connection to MS Omni-Channel chat. We checked our devices, network, wire sharked it, w/no actionable result to pull down the connection time. Any ideas?
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