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How can you decrease Omni-Channel Chat latency? Is there a optimizing tool or enhancement for the longer distance to the instance in another part of the world? Response time to/from is averaging average 280-300ms (long distance is a factor and we understand this as a factor) however, the threshold MS keeps to 'Keep alive' is lower like 230ms, maybe lower depending what IP you hit. So our longer distance connections are facing latency connection to MS Omni-Channel chat. We checked our devices, network, wire sharked it, w/no actionable result to pull down the connection time. Any ideas?

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PerezAguiar on at

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Latency - Chat

Hey.

If you have latency issues, check if it makes sense to have a different environment provisioned closer to end-users. For example, if environment is provisioned in the UK (CRM11) users in EMEA region can get an acceptable response time, but users in APAC might not. Provisioning a different environment in a closer region (For example APAC, CRM5) might be an improvement for those users. OF course, this means data would stay within that region and wouldn't exist on the original environment.

Regards,

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