web

You’re offline. This is a read only version of the page.

News and Announcements icon

Dynamics 365 CommunityForums Service | Customer Service, Contact Center, Fie... How to add a tab to ca...

Service | Customer Service, Contact Center, Fie...

Suggested Answer

How to add a tab to case entity for related KB articles

(0) Share

Report

Report

Posted on by Bigred57

55

How to add a tab to case entity for related records.

I have the same question (0)

All responses Img

All responses (2)

Answers Img

Answers (0)

Suggested answer

Amit Katariya007 10,409 Moderator on at

Like (0)

Report
Copy link

Link copied!

Hello,

Please refer below article where it is shown, how to configure Knowledge search on the case form.

docs.microsoft.com/.../add-knowledge-base-search-control-forms

Thank you,

Amit Katariya.

Please mark this as verified if it helped you to resolve your issue.

Was this reply helpful? Yes No
Suggested answer

Community Member on at

Like (0)

Report
Copy link

Link copied!

Hi Bigred57,

By default, you can search kb articles in case form:

and you can link any articles to current case:

Then you can view the related kb articles in the sub-grid:

Was this reply helpful? Yes No

Join the conversation

Helpful resources

Quick Links

Leaderboard > Service | Customer Service, Contact Center, Field Service, Guides

#1

#2

Tom_Gioielli 19 Super User 2026 Season 1

#3

Last 30 days Overall leaderboard

Featured topics

Product updates

Dynamics 365 release plans