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How to add a tab to case entity for related KB articles

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Posted on by Bigred57

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How to add a tab to case entity for related records.

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RE: How to add a tab to case entity for related KB articles

Hi Bigred57,

By default, you can search kb articles in case form:

and you can link any articles to current case:

Then you can view the related kb articles in the sub-grid:
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Amit Katariya007 10,402 Super User 2025 Season 1 on at

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RE: How to add a tab to case entity for related KB articles

Hello,

Please refer below article where it is shown, how to configure Knowledge search on the case form.

docs.microsoft.com/.../add-knowledge-base-search-control-forms

Thank you,

Amit Katariya.

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