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Customer Journey Templates selection

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Posted on by M.S.Krishna

Hi ,

After opting for Wave 2 updates and October Marketing app update, i dont find option to select default templates while creating a customer journey.

While , i can see in the Customer Journey page like "CampaignGalleryControl is deprecated. Please use PreviewLibraryControl instead". please guide me where i can choose default customer journey templates and process to identify Preview Library Control.

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cloflyMao 25,210 on at

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Hi Krishna,

Could you share a screenshot of Customer Journey page like "CampaignGalleryControl is deprecated. Please use PreviewLibraryControl instead" ?

In my wave 2 release enabled environment, I can still select template when creating a new customer journey.

Regards,

Clofly

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M.S.Krishna on at

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Thanks for the reply Clofly. Here is the screenshot of the message.

It is in the last, below source map of Cj page

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cloflyMao 25,210 on at

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Hi Krishna,

It seems that there would be some error in your environment.

You could raise a support ticket for help.

https://admin.dynamics.com/?referer=mbssupport

Regards,

Clofly

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Aga M on at

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Hi M.S.Krishna,

Thank you for notifying us about the issue. It is not a generic one and requires investigation.

Could you please reach out to us via d365mktcomm@microsoft.com so that we can assist you?

Best Regards,

Aga

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