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Customer experience | Sales, Customer Insights,...
Suggested answer

Customer Journey Templates selection

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Hi ,

After opting for Wave 2 updates and October Marketing app update, i dont find option to select default templates while creating a customer journey.

While , i can see in the Customer Journey page like "CampaignGalleryControl is deprecated. Please use PreviewLibraryControl instead". please guide me where i can choose default customer journey templates and process to identify Preview Library Control.

  • Suggested answer
    Aga M Profile Picture
    Aga M on at
    RE: Customer Journey Templates selection

    Hi M.S.Krishna,

    Thank you for notifying us about the issue. It is not a generic one and requires investigation.

    Could you please reach out to us via d365mktcomm@microsoft.com so that we can assist you?

    Best Regards,

    Aga

  • cloflyMao Profile Picture
    cloflyMao 25,202 on at
    RE: Customer Journey Templates selection

    Hi Krishna,

    It seems that there would be some error in your environment.

    You could raise a support ticket for help.

    https://admin.dynamics.com/?referer=mbssupport

    Regards,

    Clofly

  • M.S.Krishna Profile Picture
    M.S.Krishna on at
    RE: Customer Journey Templates selection

    Thanks for the reply Clofly. Here is the screenshot of the message.

    7183.Capture.JPG

    It is in the last, below source map of Cj page

  • cloflyMao Profile Picture
    cloflyMao 25,202 on at
    RE: Customer Journey Templates selection

    Hi Krishna,

    Could you share a screenshot of Customer Journey page like "CampaignGalleryControl is deprecated. Please use PreviewLibraryControl instead" ?

    In my wave 2 release enabled environment, I can still select template when creating a new customer journey.

    pastedimage1571969457660v1.png

    Regards,

    Clofly

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