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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / MSCRM 2013: Set e-mail...
Microsoft Dynamics CRM (Archived)

MSCRM 2013: Set e-mail sender by javascript

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Posted on by Community Member

I have a "Customer Service" e-mail address (and several others), which is assigned to a "Customer Service"-queue, so all e-mails are automatically added to the queue.

When an employee replies to an e-mail in the "Customer Service"-queue, the sender address of the e-mail will default to the employee. However, i'd like the sender address to default to the queue the original mail was sent to.

Any ideas?

Thanks in advance

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  • ScottDurow Profile Picture
    ScottDurow 21 on at

    Hi!

    Yes, you can do this using Javascript and the Xrm.Page object model.

    See the following article for instructions:

    www.powerobjects.com/.../populate-crm-2011-lookup-partylist-field-javascript

    Hope this helps,

    Scott

  • Community Member Profile Picture
    Community Member on at

    Thanks for the reply Scott, i already know how to define statically the field, but i want it to be dynamic, that's why i mentioned "i'd like the sender address to default to the queue the original mail was sent to".

    That's a good fix if you want it to be always the same address.

    Anyway thanks again for the feedback.

    Any more ideas? :)

  • ScottDurow Profile Picture
    ScottDurow 21 on at

    I see what you mean!

    In CRM2011 you need to use the query string _ReplyToId and then retrieve the details of the email the user is replying to . In CRM2013 you'll need to use the ParentAcivityId. (rickardnorstrom.blogspot.co.uk/.../new-feature-in-crm-2013-on-activities.html)

    You can use a toolkit like xrmsvctoolkit.codeplex.com to query to get the queue that the parent email was to.

    Hope this helps,

    Scott

  • Community Member Profile Picture
    Community Member on at

    Hey Scott.

    Thanks for the link, i can understand the "http://CRMSERVER/ORGONE/XRMServices/2011/OrganizationData.svc/QueueItemSet?$select=QueueId,ObjectId&$filter=ObjectId/Id eq guid''" query, though i receive a connect error when using it, as i'm not really familiar with the SOAP/REST protocols, and i can't seem to find a way to use the XrmSvcToolKit.. I've installed it as a solution but i'm a bit lost.

    Any suggestions/hints from where i can start?

    Thanks in advance

  • Community Member Profile Picture
    Community Member on at

    Hey Scott.

    Thanks for the link, i can understand the "http://CRMSERVER/ORGONE/XRMServices/2011/OrganizationData.svc/QueueItemSet?$select=QueueId,ObjectId&$filter=ObjectId/Id eq guid''" query, though i receive a connect error when using it, as i'm not really familiar with the SOAP/REST protocols, and i can't seem to find a way to use the XrmSvcToolKit.. I've installed it as a solution but i'm a bit lost.

    Any suggestions/hints from where i can start?

    Thanks in advance

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