Greetings, I am brand new to MS Dynamics and have just purchased the online version. Our organization provides a health care service to individuals that apply for admission to our facilities.My question is when our Call Center gets a call from a potential client they use a field fillable PDF form to gather data from the client for validation of criteria they must meet for admittance. This form is considerable long and has MANY fields. What I would like to do is gather this data within the CRM but none of the forms seem long enough to customize and gather all the info I need. Also I can't quite figure out how to make the layout the way I want it (other than columns). I would like to change the body of the form to make it hold more fields or even better would be to make it longer so the staff can continue straight down the form to enter all the required fields. There is no place I can upload a PDF form right? Not supported is it? Can anyone recommend what to do to get this required data into the CRM under the Lead Entity,
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