Product Receipt

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Posted on by mundirwae

I am getting an error message when trying to generate a Product receipt on a confirmed purchase order. The error message reads ."An error occurred during update. Posting Purchase Order. has been cancelled."

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huijij 19,811 on at

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Hi mundirwae,

Would you doubel check if the purchase order is in confirmed state?

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mundirwae 55 on at

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Yes it is in a confirmed state.

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Danny Bilodeau 4,918 Super User 2025 Season 2 on at

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Hi mundirwae,

Could be one of several things.

Can you post a print screen of the Product Receipt dialog box? What is the parameter next to <Quantity>? Is it All, Receive Now, Registered, ...? In the Overview section is there an icon that indicate a possible error? In the Lines section, do you have any lines to receive?

In the error InfoLog ribbon, can you click on the <message details> hyperlink. It could be that posting profile is missing a GL account for the Item, Item Group, Category or type if item you are receiving. The error details would specify the transaction type for which an account is missing.

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mundirwae 55 on at

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mundirwae 55 on at

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It is not giving any error message details.

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Danny Bilodeau 4,918 Super User 2025 Season 2 on at

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Hello mundirwae,

I would focus on receiving a single line (delete all lines but the first on you rproduct receipt) and try to isolate the issue. Since you do not have an error message, I would look at the three most common causes. Normally each of these common issues would result in an error message explaining the cause but ...

1) Inventory Dimension is missing: Did you receive these lines with all the required Inventory Dimensions? Depending on your items could be Site, Warehouse, Location, Inventory Status, License Plate, Batch number...;

2) Missing GL account: Look at the Financial Distribution the PO line (image below) to make sure that the GL account is not missing . There would be separate lines for item, taxes and charges.

3) Any missing Financial Dimensions: talk to an Finance BA to see if there are any Account Structure or Advanced Rules that are being challenged for the GL account identified in teh Financial Distribution.

4) Might as well make sure that there are no Charges left on teh PO header. All charges have to be distributed to the lines.

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mundirwae 55 on at

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Thank you, it worked.

The challenge was on the main account that was being used on the distributions, which was different from the procurement category main account.

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Danny Bilodeau 4,918 Super User 2025 Season 2 on at

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Great! Can you please mark this question as <answered> to help others and to remove it from list on unanswered question.

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