Auto reply email from auto case creation from email not getting sent

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I have an automatic record creation and update rule running in CRM 2016 Update 2.2 on premise. I am not using an Email Router. Everything is set up for Server Side Synchronization. The owner of the record creation rule is a user in the CRM organization who has the system administrator role. The queue owner is the same user in the CRM organization with system administrator role. This user does not have a mailbox. The mailbox for the queue is of a user who is not a user in the CRM organization. Testing and enabling of the mailbox is successful for both inbound and outbound mail. The mailbox for the queue specifies the credentials for the AD account of the mailbox. The output of the system job created when the queue receives an email indicates that the email auto response has failed. There is a message of "The message cannot be sent to all selected recipients. Verify that both the sender and the recipients have valid email addresses, and that the recipients are allowed to receive emails" in a gold bar when viewing the system job. If I view the properties of the task step for sending the auto reply email it shows {null(Channel Properties)} in the From field, {From(Email)} in the To field, the template that I want to reply with and {Case(Create(Case))} in the regarding field. The original sender of the email obviously never receives the response.

Do I have this configured incorrectly or do I need to do some additional configuration in Exchange on the mailbox for the queue?

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Radu Chiribelea 6,667 on at

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Hi KeS,

If you try to create a new email activity in CRM and set the Queue as the sender. Does it work to send out the email? This can help narrow down and understand if the issue is related with the Queue Configuration or with the workflow that is generating the email.

Regards,

Radu

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Community Member on at

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Thanks Radu for the lead. I determined that I had another workflow that triggered off of email creation outbound that changed the From address automatically. It was changing the From field from the queue address I wanted to the default queue created when the organization was created, which does not have an email address.

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MichaelFranklin 20 on at

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adnantariq 5 on at

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There is a message of "The message cannot be sent to all selected recipients. Verify that both the sender and the chinese buffet in my area area recipients have valid email addresses and that the recipients are allowed to receive emails" in a gold bar when viewing the system job.

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adnantariq 5 on at

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Does it work to send out the email? This can help https://bestdoctornearme.com/ narrow down and understand if the issue is related to the Queue Configuration or with the workflow that is generating the email.

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