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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Test Send option not a...
Customer experience | Sales, Customer Insights,...
Suggested Answer

Test Send option not available

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Posted on by RSnadCBS 5

Hi,

I have recently had an issue where I don't have the option to Test Send any emails.

The emails are built in Outbound Marketing and i seem to be the only one in our team who is unable to test send.

Is this a permissions issue or something that has come about after an update?

Thanks in advance

pastedimage1672328836781v1.png

  • Suggested answer
    Leco Lv Profile Picture
    Leco Lv Microsoft Employee on at

    Hi partner,

    I noticed that our command bar is different, have you tried to expand more to see if there is a "Test send" button?

    If not, did this happen after an update? Please provide your version information.

    pastedimage1672393990711v1.png

  • RSnadCBS Profile Picture
    RSnadCBS 5 on at

    Hi,

    The change did come about after an update. When i expand the menu, no option for Test send appears.

    Screenshot-2023_2D00_01_2D00_03-084034.png

    My version of Dynamics is listed below:

    2022 release wave 2 enabled

    App name: Marketing

    Organization name: CRM - Live

    Server version: 9.2.22113.00172

    Client version: 1.4.5096-2211.3

    Session ID: 64383038-ae25-4821-866b-8967b519087d

    Time: 03/01/2023 08:22:25 GMT+0000 (Greenwich Mean Time

  • Leco Lv Profile Picture
    Leco Lv Microsoft Employee on at

    Hi partner,

    Please provide the following version information.

    pastedimage1672737262802v1.png

  • RSnadCBS Profile Picture
    RSnadCBS 5 on at

    pastedimage1672737634729v1.png

    Mine seems to be the same version as yours

  • Suggested answer
    Leco Lv Profile Picture
    Leco Lv Microsoft Employee on at

    Hi partner,

    It's weird, I thought it was our version being different and the newer version was causing the issue, but now it looks a lot like a bug.

    You could try to update the version, if the problem persists, you could contact Microsoft technical support to help you, avoid guesswork.

    pastedimage1672739210815v1.png

    pastedimage1672739465767v1.png

  • RSnadCBS Profile Picture
    RSnadCBS 5 on at

    Thank you for your help.

    I will update the version and see if that fixes it

  • Leco Lv Profile Picture
    Leco Lv Microsoft Employee on at

    Hi partner，

    Any progress? Did this idea solve your problem? Or how did you solve it, would you like to share it?

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