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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Test Send option not a...
Customer experience | Sales, Customer Insights,...
Suggested answer

Test Send option not available

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Posted on by RSnadCBS 5

Hi,

I have recently had an issue where I don't have the option to Test Send any emails.

The emails are built in Outbound Marketing and i seem to be the only one in our team who is unable to test send.

Is this a permissions issue or something that has come about after an update?

Thanks in advance

pastedimage1672328836781v1.png

  • Leco Lv Profile Picture
    Leco Lv on at
    RE: Test Send option not available

    Hi partner，

    Any progress? Did this idea solve your problem? Or how did you solve it, would you like to share it?

  • RSnadCBS Profile Picture
    RSnadCBS 5 on at
    RE: Test Send option not available

    Thank you for your help.

    I will update the version and see if that fixes it

  • Suggested answer
    Leco Lv Profile Picture
    Leco Lv on at
    RE: Test Send option not available

    Hi partner,

    It's weird, I thought it was our version being different and the newer version was causing the issue, but now it looks a lot like a bug.

    You could try to update the version, if the problem persists, you could contact Microsoft technical support to help you, avoid guesswork.

    pastedimage1672739210815v1.png

    pastedimage1672739465767v1.png

  • RSnadCBS Profile Picture
    RSnadCBS 5 on at
    RE: Test Send option not available

    pastedimage1672737634729v1.png

    Mine seems to be the same version as yours

  • Leco Lv Profile Picture
    Leco Lv on at
    RE: Test Send option not available

    Hi partner,

    Please provide the following version information.

    pastedimage1672737262802v1.png

  • RSnadCBS Profile Picture
    RSnadCBS 5 on at
    RE: Test Send option not available

    Hi,

    The change did come about after an update. When i expand the menu, no option for Test send appears.

    Screenshot-2023_2D00_01_2D00_03-084034.png

    My version of Dynamics is listed below:

    2022 release wave 2 enabled

    App name: Marketing

    Organization name: CRM - Live

    Server version: 9.2.22113.00172

    Client version: 1.4.5096-2211.3

    Session ID: 64383038-ae25-4821-866b-8967b519087d

    Time: 03/01/2023 08:22:25 GMT+0000 (Greenwich Mean Time

  • Suggested answer
    Leco Lv Profile Picture
    Leco Lv on at
    RE: Test Send option not available

    Hi partner,

    I noticed that our command bar is different, have you tried to expand more to see if there is a "Test send" button?

    If not, did this happen after an update? Please provide your version information.

    pastedimage1672393990711v1.png

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