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Microsoft Dynamics SL Crash

Posted on by 60

Hi All

We are having a similar problem like

https://community.dynamics.com/sl/f/35/t/25652.aspx

But we haven't gotten a solution for it.

We are running MS Dynamics 2011 SP1 from a network drive. A couple months ago, some of our users were reporting immediate crashing, when the opened solomon. We tried uninstalling the software and re-installing, but was that didnt work. 

We tried a fresh windows 7 32bit PC, but we were still getting the same error. Once we clicked on solomon, it immediately crashes. It would prompt us to go to this page 

http://support.microsoft.com/kb/2715633

After following the steps suggested and restarting, Solomon would still crash immediately.

This is the error log

Fault bucket 3342489073, type 5
Event Name: CLR20r3
Response: Not available
Cab Id: 0

Problem signature:
P1: msdynamicssl.exe
P2: 0.0.0.0
P3: 4eb9553c
P4: Solomon.Kernel
P5: 8.0.0.0
P6: 4eb954b5
P7: 1bf
P8: 0
P9: System.IO.FileNotFoundException
P10:

One thing that has worked is if we install the full Solomon client on a workstation, then we able to open Solomon without any issues. But we can't use this solution because we have over 120 users and also customs reports are modified weekly.

If you have any questions about our environment or install process, please let me know

Any help or direction you can provide, will be greatly appreciated.

Thank you

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Microsoft Dynamics SL Crash

    I had a similar problem with a specific workstation running Dynamics SL 7.   So it is an earlier version but worth a shot.

    The workstation was running .Net Framework 4.5.1.  I uninstalled it and Dynamics SL worked.  Of course, then the program that needed Net Framework 4.5.1 started to fail.  So I downloaded and reinstalled a fresh copy of 4.5.1 and everything worked.

  • anthony_sama Profile Picture
    anthony_sama 60 on at
    RE: Microsoft Dynamics SL Crash

    Hi Butch

    Thanks for the reply.

    When installing on workstations we use shared drive.

    Also, we have .Net 3.5.1 installed on all workstations.

  • Butch Adams Profile Picture
    Butch Adams 4,757 on at
    RE: Microsoft Dynamics SL Crash

    Do you remember if you used the share drive or UNC path when you told the SL client where the SL files are? I think I have seen this when I use the UNC path and not the share drive letter.

    Also, make sure .Net .3.5.1 is turned on in your Windows 7 machine.

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