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Dynamics 365 Community / Forums / Microsoft Dynamics SL (Archived) / Voucher reference numb...
Microsoft Dynamics SL (Archived)

Voucher reference numbers won't transfer for payment

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Posted on by Community Member

There is 1 particular vendor (although this isn't the only one, just the worst) that won't let me transfer the voucher number to the edit/select  for payment module, so I have been having to write manual checks. Meanwhile this vendor account is filled with invoices that have been paid already. I can't even use manual check payment entry to reconcile the written checks. What I mean is the reference number is saying "not found" when it is in fact an open document under vendor maintenance. This is the error message is system message 9. Item not found, please reenter. 

Even an idea on how to fix this would be helpful! Please and thanks

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  • Suggested answer
    Erich Strelow F Profile Picture
    Erich Strelow F 16 on at

    I can't tell really what's happening, but here's a sort of checklist:

    1. If the vendor is on hold, the expected behavior is that vouchers are not elegible for payment. You can switch between 'Hold' and 'Active' under vendor maintenance.  
    2. The voucher itself might be on hold.
    3. Only regular vouchers are elegible for payment. This means Invoice Vouchers (VO), Prepayment (PP), Credit memo (AC) and Debit memo (AD). Some other document types can be part of the outstanding vendor amount, but can't be paid this way.
    4. Another user might have accidentally selected a large set of vouchers por payment and not really finished the transaction. You can detect this if the "Selected" checkbox is on under Document Maintenance.
    5. In a multi-company SL environment, only vouchers from the screen's current company are elegible for payment, unless centralized cash applies.
  • CFROTON Profile Picture
    CFROTON 4,710 on at

    This could be that the PV's have been messed up or the reference numbers don't fit the mask.

    Do you import these vouchers?

    you say other vendors work, so this is what leads me to believe something may be wrong with this vendor or how the vouchers are entered.

    Are you able to pull up the batch of vouchers and navigate to the vouchers with issues?

    Perhaps they are stuck in a select somewhere else

    Select * from apdoc where selected=1

    If you don't have any current and unreleased checkruns, there should be no rows here.

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