Skip to main content

Notifications

Microsoft Dynamics GP forum
Under review by Community Managers

Under review

Thank you for your post! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Management Reporter 2012 Application Service and Process Service

Posted on by 15

We are having an issue with our Management Reporter 2012.  When our accountant tries to run a report it will sit for a while and then error out.  The queue message was "Unable to create the related report"

If I restart the MR services, the report works.

After restarting the services, I get this error every 15 minutes:

Log Name:      Application
Source:        Management Reporter 2012 Services
Date:          4/18/2022 10:45:07 AM
Event ID:      0
Task Category: None
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      xxxxxx.xxx.com
Description:
Microsoft.Dynamics.Performance.Reporting.DataProvider.Service.DirectLinkException: The connection to the Microsoft Dynamics GP database failed. Contact your system administrator. ---> Microsoft.Dynamics.Performance.DataProvider.GeneralLedger.GLConnectionException: The connection to the Microsoft Dynamics GP database failed. Contact your system administrator.
   at Microsoft.Dynamics.Performance.DataProvider.GeneralLedger.GP.Data.DataConnector.CreateConnectionUsingGPCredentials(String dataSourceName, String databaseName, String userName, String password)
   at Microsoft.Dynamics.Performance.DataProvider.GeneralLedger.GP.Data.DataConnector.CreateConnection()
   at Microsoft.Dynamics.Performance.DataProvider.GeneralLedger.GP.Data.DataConnector.OpenConnection()
   at Microsoft.Dynamics.Performance.DataProvider.GeneralLedger.GP.Data.DataConnector.EnsureDatabaseAccess(String dynamicsDatabase, String entityDatabase)
   at Microsoft.Dynamics.Performance.DataProvider.GeneralLedger.GP.GLProvider.HandleConnect(EntitySettingCollection settings, CredentialCollection credentials)
   at Microsoft.Dynamics.Performance.DataProvider.Core.SourceSystemProvider.Connect(EntitySettingCollection settings, CredentialCollection credentials)
   at Microsoft.Dynamics.Performance.DataProvider.Core.SourceSystemConnection.Open()
   at Microsoft.Dynamics.Performance.DataProvider.Core.SourceSystem.CreateConnection(SourceSystem system, EntitySettingCollection settings, CredentialCollection credentials)
   at Microsoft.Dynamics.Performance.DataProvider.Core.SourceSystem.Connect(EntitySettingCollection settings, CredentialCollection credentials)
   at Microsoft.Dynamics.Performance.Reporting.DataProvider.Server.DirectLinkConnectionManager.CreateSourceSystemConnection(Guid providerTypeId, EntitySettingCollection settings, StoredCredential credential)

Any thoughts would be appreciated.

Categories:

Helpful resources

Quick Links

Anton Venter – Community Spotlight

Kudos to our October Community Star of the month!

Announcing Our 2024 Season 2 Super Users!

A new season of Super Users has arrived, and we are so grateful for the daily…

Dynamics 365 Community Newsletter - September 2024

Check out the latest community news

Leaderboard

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 290,524 Super User 2024 Season 2

#2
Martin Dráb Profile Picture

Martin Dráb 228,469 Most Valuable Professional

#3
nmaenpaa Profile Picture

nmaenpaa 101,148

Leaderboard

Product updates

Dynamics 365 release plans