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Most recently in March 2017, we had several transactions going all the way back to 2016 that were deleted from our GP general ledger data base. Some of these were posted and some others unposted-mostly financial and purchasing transactions to expense accounts. None of the sales invoices or entries posted to revenue GL accounts were impacted. We contacted Tribridge with whom we had a GP support agreement and our IT team together with the Tribridge consultant spent several man hours identifying over 1000 transactions that went missing and had to do a data restore. The Tribridge support team has not helped us identify what is causing this issue. Now in May again, we are experiencing a similar issue. Posted transactions from April and May are disappearing from the GL. Can someone please help us identify why this could be happening and what we can do to prevent it.
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