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How do i set up the Service Management module such that Business Central sends an automatic reminder via mail to a technician that a service item is due for servicing? I have read these materials but no show.

https://learn.microsoft.com/en-us/dynamics365/business-central/service-setup-service

https://learn.microsoft.com/en-us/dynamics365/business-central/service-service-order-status-and-repair-status

https://learn.microsoft.com/en-us/dynamics365/business-central/service-order-repair-status

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Dynamics 365 Business Central

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Shauna Langley 850 Super User 2025 Season 1 on at

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Hi,

I believe you need to have codeunit 5918 added to the job queue.

Once you fill in the 6 fields in the Service Management Setup then the codeunit will check the times.

Hope that helps,

Shauna

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