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How do i set up the Service Management module such that Business Central sends an automatic reminder via mail to a technician that a service item is due for servicing? I have read these materials but no show.

 

https://learn.microsoft.com/en-us/dynamics365/business-central/service-setup-service

 

https://learn.microsoft.com/en-us/dynamics365/business-central/service-service-order-status-and-repair-status

 

https://learn.microsoft.com/en-us/dynamics365/business-central/service-order-repair-status

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  • Suggested answer
    Shauna Langley Profile Picture
    Shauna Langley 612 Super User 2024 Season 2 on at
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    Hi,
     
    I believe you need to have codeunit 5918 added to the job queue.
     
     
    Once you fill in the 6 fields in the Service Management Setup then the codeunit will check the times.
     
     
    Hope that helps,
    Shauna

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