A Microsoft Dynamics 365 user record does not exist with the specified domain name and user ID.

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Posted on by Mohsin Ali

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I've created a test user with my domain name like; abcd\crmtest in Active Directory and then created same user in CRM with Customer Service Agent role. But when I tried to login with that user CRM throw the following exception. Can anyone please let me know what is the reason behind this and how can I mitigate this issue?

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Mohsin Ali 3,628 on at

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RE: A Microsoft Dynamics 365 user record does not exist with the specified domain name and user ID.

CRM License --> Professional

CRM Role --> Customer Service Rep.

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RE: A Microsoft Dynamics 365 user record does not exist with the specified domain name and user ID.

Hi,

did you assigned the user a license in CRM?

Did you assigned the user a security role?

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