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Microsoft Dynamics CRM (Archived)

A Microsoft Dynamics 365 user record does not exist with the specified domain name and user ID.

Posted on by 3,610

I've created a test user with my domain name like; abcd\crmtest in Active Directory and then created same user in CRM with Customer Service Agent role. But when I tried to login with that user CRM throw the following exception. Can anyone please let me know what is the reason behind this and how can I mitigate this issue?

No-MS-CRM-Account.PNG

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  • Mohsin Ali Profile Picture
    Mohsin Ali 3,610 on at
    RE: A Microsoft Dynamics 365 user record does not exist with the specified domain name and user ID.

    CRM License --> Professional

    CRM Role --> Customer Service Rep.

  • Suggested answer
    Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: A Microsoft Dynamics 365 user record does not exist with the specified domain name and user ID.

    Hi,

    did you assigned the user a license in CRM?

    Did you assigned the user a security role?

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