A Microsoft Dynamics 365 user record does not exist with the specified domain name and user ID.

(0) Share

Report

Posted on by Mohsin Ali

3,618

I've created a test user with my domain name like; abcd\crmtest in Active Directory and then created same user in CRM with Customer Service Agent role. But when I tried to login with that user CRM throw the following exception. Can anyone please let me know what is the reason behind this and how can I mitigate this issue?

*This post is locked for comments

All responses (2)

Answers (0)

Mohsin Ali 3,618 on at

Like (0)

Report

RE: A Microsoft Dynamics 365 user record does not exist with the specified domain name and user ID.

CRM License --> Professional

CRM Role --> Customer Service Rep.
Suggested answer

Community Member on at

Like (0)

Report

RE: A Microsoft Dynamics 365 user record does not exist with the specified domain name and user ID.

Hi,

did you assigned the user a license in CRM?

Did you assigned the user a security role?