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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / lync 2013 integration ...
Microsoft Dynamics CRM (Archived)

lync 2013 integration problem

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Posted on by motif 310

Hi,

we have problems with lync integration in Dynamics CRM 2013, when phone number (click-to-call) 

is clicked it opens lync dial pad but also blank page in background and focus is put on lync covering

completely CRM screen user was working on. Do you know how to change that behavior?  Ideally I'd like 

lync once clicked is dialing number in background not showing up on screen, and definitely not opening additional blank page.

thanks

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  • KALAIVANI EKAMBARAM Profile Picture
    KALAIVANI EKAMBARAM 50 on at

    Any body have answer for the above question?

  • motif Profile Picture
    motif 310 on at

    OK,  finally I have realized MS Lync sucks big time.  We got rid of Lync and switched to 3CX and all our problems are gone now.

  • Mithilesh Kumar Profile Picture
    Mithilesh Kumar 10,047 on at

    Hi Motif,

    Unfortunately this is a default behaviour from Microsoft Dynamics CRM.

    There is not much you can do.

    There was some discussion over this as well. Here is the reference

    community.dynamics.com/.../139305.aspx

    Thanks

  • Community Member Profile Picture
    Community Member on at

    Hi Motif,

    Tenfold has integrations for Cisco, Lync and Microsoft office (coming soon). Check out the CRMs and phone systems we support on the integrations page of our website: www.tenfold.com/.../microsoft-lync

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