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Microsoft Dynamics GP (Archived)

How to inform customer of overpayment?

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What is the best way to let a customer know that they overpaid an invoice in GP? If I post a credit memo, it acts as a double entry since the account already has a credit balance posted. What document can I print to send the customer so they know to apply the credit with thier next payment?

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  • Melanie Tatasciore Profile Picture
    Melanie Tatasciore 205 on at
    Re: How to inform customer of overpayment?

    You could print a statement that showed the over payment and ask them which outstanding Invoice they would like it applied against.

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