web
You’re offline. This is a read only version of the page.
close
Skip to main content
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / Bulk export of Knowled...
Service | Customer Service, Contact Center, Fie...
Answered

Bulk export of Knowledge Articles to PDF or Word

(1) ShareShare
ReportReport
Posted on by SamNeedsHelp 11
In Dynamics 365 Customer Service CRM, I am looking for a way to bulk export Knowledge Articles content to PDF/Word.
 
We are able to view the article and print them individually; however, we cannot find a way to convert them in bulk.
 
Is there a power automate workflow that can do this or any other built in feature that can allow us to convert knowledge material in bulk for training purposes.
 
I have the same question (0)
  • Verified answer
    DanNewton Profile Picture
    DanNewton 62 on at
    Bulk export of Knowledge Articles to PDF or Word
    Sorry if this has already been said, I can't see the other posts in the thread due to a "liquid error".
     
    We achieved this using PowerApps and PowerAutomate. The PowerApp simply provides a GUI for the user, the PowerAutomate mainly uses the OneDrive for Business connector to save the KB article in its native HTML, then convert the HTML to PDF.
  • Verified answer
    Leah Ju Profile Picture
    Leah Ju Microsoft Employee on at
    Bulk export of Knowledge Articles to PDF or Word
    Hi Partner,
    For one knowledge article, you can export it through word template directly:
    If you want to bulk export articles, you can use power automate to achieve it, which can help you populate word template automatically.
    Microsoft Power Automate has a huge range of functionality and with the help of the native Word connector, it is possible to take a prepared Word document and populate it with data from Microsoft Dynamics 365. 
    Please refer to the following links for more detailed steps:
    https://www.strategy365.co.uk/populating-word-document-with-microsoft-power-automate/
    I hope you can verify my answer if it helps you! If you have any questions, please feel free to contact me.
    Regards,
    Leah

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

News and Announcements

Join experts in person to explore low code and AI agents at the Power Platform Community Conference sponsored by Microsoft

Quick Links

Responsible AI policies

As AI tools become more common, we’re introducing a Responsible AI Use…

Abhilash Warrier – Community Spotlight

We are honored to recognize Abhilash Warrier as our Community Spotlight honoree for…

Congratulations to the September Top 10 Community Leaders!

These are the community rock stars!

Leaderboard > Service | Customer Service, Contact Center, Field Service, Guides

#1
MVP-Daniyal Khaleel Profile Picture

MVP-Daniyal Khaleel 76

#2
Tom_Gioielli Profile Picture

Tom_Gioielli 28 Super User 2025 Season 2

#3
Gerardo Rentería García Profile Picture

Gerardo Rentería Ga... 17 Most Valuable Professional

Last 30 days Overall leaderboard

Featured topics

Product updates

Dynamics 365 release plans