Bulk export of Knowledge Articles to PDF or Word

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Posted on by SamNeedsHelp

In Dynamics 365 Customer Service CRM, I am looking for a way to bulk export Knowledge Articles content to PDF/Word.

We are able to view the article and print them individually; however, we cannot find a way to convert them in bulk.

Is there a power automate workflow that can do this or any other built in feature that can allow us to convert knowledge material in bulk for training purposes.

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DanNewton 60 on at

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Bulk export of Knowledge Articles to PDF or Word

Sorry if this has already been said, I can't see the other posts in the thread due to a "liquid error".

We achieved this using PowerApps and PowerAutomate. The PowerApp simply provides a GUI for the user, the PowerAutomate mainly uses the OneDrive for Business connector to save the KB article in its native HTML, then convert the HTML to PDF.
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Leah Ju Microsoft Employee on at

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Bulk export of Knowledge Articles to PDF or Word

Hi Partner,

For one knowledge article, you can export it through word template directly:

If you want to bulk export articles, you can use power automate to achieve it, which can help you populate word template automatically.

Microsoft Power Automate has a huge range of functionality and with the help of the native Word connector, it is possible to take a prepared Word document and populate it with data from Microsoft Dynamics 365.

Please refer to the following links for more detailed steps:

https://www.itaintboring.com/dynamics-crm/using-power-automate-word-templates-with-model-driven-apps/

https://www.strategy365.co.uk/populating-word-document-with-microsoft-power-automate/
I hope you can verify my answer if it helps you! If you have any questions, please feel free to contact me.
Regards,
Leah