Custom report layout printing blank when run

(0) Share

Report

Posted on by kjjson

We have a custom report layout created for Customer Statements. If I run the report through the Customer Reports Layout Screen, the report prints just fine.

If I run the statement through the customization and searching for it, the report comes back blank

I can not figure out why it runs fine through the first screen, but not the second. Any ideas/recommendations?

All responses (12)

Answers (1)

Suggested answer

Nitin Verma 21,571 Moderator on at

Like (0)

Report

RE: Custom report layout printing blank when run

Please check if you have enough data available of any customer, also try without putting any customer filter and long range start and end date filter, because when I am tryin to run this report in Cronus DB its working fine with Print option.

Thanks.
Student 103 on at

Like (0)

Report

RE: Custom report layout printing blank when run

@Nitin

All reports works like charm if you run from report layouts, custom report layouts, report layout selection.

It only gives you error when you run it from 'customer statement'.
Suggested answer

Nitin Verma 21,571 Moderator on at

Like (0)

Report

RE: Custom report layout printing blank when run

Hi,

Please check report 1316- Customer Statement with the Print option.
Student 103 on at

Like (0)

Report

RE: Custom report layout printing blank when run

@Nitin

The report does have layout
Suggested answer

Nitin Verma 21,571 Moderator on at

Like (0)

Report

RE: Custom report layout printing blank when run

hi Sarwar ,

Please use Export Layout button from Custom Layout screen and check if there is a layout already there.

thanks
Student 103 on at

Like (0)

Report

RE: Custom report layout printing blank when run

@Vaishnavi

Thank you for quick reply. I still have the same issues...

Error

I only face this issue when I am printing, for other options it works
Suggested answer

Vaishnavi J 3,060 on at

Like (0)

Report

RE: Custom report layout printing blank when run

Hi Sarwar

If you add the custom layout set the type of report as Custom Layout. Then this repot layout issue will be resolved.

If you are running the standard report add data in your Request page and then run the report "No record found, please check report filters" this issue would be resolved.

If my answer was helpful to you, please verify it so that other users know it worked. Thank you very much
Student 103 on at

Like (0)

Report

RE: Custom report layout printing blank when run

Can you please confirm the resolution? Because I am facing the same issue even selected the customer report layout as well.

if remove all custom layouts and try running the default report I get this error

No rocord found, please check report filters.

if I upload customer layouts and set them default I get this erro
Suggested answer

blank 230 on at

Like (0)

Report

RE: Custom report layout printing blank when run

The answer is you have to select your custom layout in report layout selection window.
blank 230 on at

Like (0)

Report

RE: Custom report layout printing blank when run

What was the answer? I have same exact problem.