web
You’re offline. This is a read only version of the page.
close
Skip to main content

Notifications

Announcements

No record found.

News and Announcements icon
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / CRM Outlook Client Sen...
Microsoft Dynamics CRM (Archived)

CRM Outlook Client Sending Emails: Sends 20 per 30 minutes

(0) ShareShare
ReportReport
Posted on by Community Member

I have been searching the web all over to find a way to increase the email queue outgoing for CRM 2011 using Outlook for sending email.  My users add their email activities to Draft and then send.  They show in the pending, but if you review the Sent folder it shows only 20 are sent every 30 minutes.  I can't find anyway to speed this up for my customer and sometimes Outlook even hangs when processing email from Draft to Pending status.  Any assistance would be very much appreciated.

*This post is locked for comments

I have the same question (0)
  • Suggested answer
    mscrmba Profile Picture
    mscrmba on at

    It may be doing this to avoid spam filters?

    You can change the 30 minutes...

    There is a field in the CRM email router configuration that can be changed to set this delay:  PendingStatusDelay - 300000 i.e.  setting it to 5 minutes. 60 *5 *1000

    www.howtogeek.com/.../schedule-auto-send-receive-in-microsoft-outlook

    xrmconsultant.blogspot.com.au/.../email-router-outgoing-email-delays.html

    But don't set it too short:

    www.msoutlook.info/.../558

    Exchange accounts in Cached Exchange Mode use a different send/receive mechanism which is near instant:

    www.msoutlook.info/.../300

    technet.microsoft.com/.../jj683103.aspx

    Top 5 tips re email settings:

    community.dynamics.com/.../crm-2011-top-5-email-related-settings

    Some useful troubleshooting tips for email router:

    www.interactivewebs.com/.../crm-2011-email-router-setup-and-settings

  • Community Member Profile Picture
    Community Member on at

    We aren't using the Email router.  We have the check mark for allow dynamics to use Outlook to send emails.  Whenever I select anywhere from 10-250 emails in draft activities and click Send Email, the system takes anywhere from 5-10 minutes to process.  If I look at the sent items it is mailing 10 emails every 2 minutes.  I have tried Cached Mode and non-cached mode and same result.  We used to have this issue a year or two ago, but I can't find or remember what fixed it.  The crm webhost.exe just keeps climbing on memory usage until it gets to 500MB or larger sometimes and if you click anywhere in Outlook without waiting the 5-10 minutes for it processing, it will not respond and you can wait an hour or more and it is still not responding.  Thanks for any assistance.  I reviewed those articles but didn't find anything that seemed like it would help this situation.

  • mscrmba Profile Picture
    mscrmba on at

    Hi Caleb,

    Sorry my previous post was off topic for you.

    You've seen these?

    support.microsoft.com/.../2585157

    dynamics369.rssing.com/.../all_p1.html  

    How are you tracking/tagging into CRM?

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Responsible AI policies

As AI tools become more common, we’re introducing a Responsible AI Use…

Neeraj Kumar – Community Spotlight

We are honored to recognize Neeraj Kumar as our Community Spotlight honoree for…

Congratulations to the November Top 10 Community Leaders!

These are the community rock stars!

Leaderboard > 🔒一 Microsoft Dynamics CRM (Archived)

#1
SA-08121319-0 Profile Picture

SA-08121319-0 4

#1
Calum MacFarlane Profile Picture

Calum MacFarlane 4

#3
Alex Fun Wei Jie Profile Picture

Alex Fun Wei Jie 2

Last 30 days Overall leaderboard

Featured topics

Product updates

Dynamics 365 release plans