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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Problems with customer...
Customer experience | Sales, Customer Insights,...
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Problems with customer journey in Real Time marketing and Customer Voice

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Posted on by 2fe41e8e-7edb-44b0-... 65

Hello,

I have done a customer Journey in Real Time Marketing to send and Survey created with Customer Voice. But This journey is executed when one opportunity changes. The trigger  works correctly but the error appeared in the momento to send a survey, all the time I have the next error:

An error occurred when calling Customer Voice service
An error occurred when calling Customer Voice service. Uri: invites.eur.api.customervoice.microsoft.com/.../invites. Status Code: Forbidden. CV Request Id: af625e9d-7465-434e-8a17-bb5684d752cf. CV Correlation Id: 85e8398f-9343-4178-a0d7-931fb5bbdcfe. Error Content: "User doesnt have privilege to create invite for form GvbQ4Hf-J0uwydvBo_Bw6ZtkiloFZkVGooF3UDats-1UNzRST0VQN005SkcyTDlJWEZDWkgzT09YWS4u : FormNotShared".

pastedimage1665637657765v1.png

Somebody has information about how to solve that?

Thank you in advance.

I have the same question (0)
  • Suggested answer
    Haig Liu Profile Picture
    Haig Liu Microsoft Employee on at

    Hi 2fe41e8e-7edb-44b0-9e65-1ffb4432a999,

    According to the error information, it may be related to the lack of permission, minimum privileges for a custom role: https://learn.microsoft.com/en-us/dynamics365/customer-voice/connect-environment#minimum-privileges-for-a-custom-role

    An answer similar to your question: https://community.dynamics.com/365/dynamics-365-customer-voice/f/dynamics-365-customer-voice-forum/408182/minimum-required-role-permissions-for-a-user-to-create-cv-survey-invitation-from-power-automate

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