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Customer Insights - Journeys forum

Turning Customer Journeys off During National Holidays

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Posted on by 120

Does Dynamics 365 automatically know to not send Customer Journey's on National Holidays, or is there a way to turn them off during holidays without having to stop them all one-by-one?

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  • Suggested answer
    Luke12345678 Profile Picture
    629 on at

    No it doesn't know to turn off.  There is a scheduler which you can set the period, e.g., afternoon 9 to 5, in which an email is delivered.

  • Suggested answer
    Raheel-Khan Profile Picture
    1,371 on at

    Hi backinstereo,

    Trust you fine!

    You can Create and manage holiday schedules, please check teh link mentioned below for "How to"?

    https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/set-up-holiday-schedule

    Warm Regards,

    Raheel

  • Luke12345678 Profile Picture
    629 on at

    The link relates to customer service and it doesn't work for the marketing app and email delivery.

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