Turning Customer Journeys off During National Holidays

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Posted on by backinstereo

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Does Dynamics 365 automatically know to not send Customer Journey's on National Holidays, or is there a way to turn them off during holidays without having to stop them all one-by-one?

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Customer Journey Design

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Luke12345678 629 on at

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RE: Turning Customer Journeys off During National Holidays

The link relates to customer service and it doesn't work for the marketing app and email delivery.
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Raheel-Khan 1,371 on at

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RE: Turning Customer Journeys off During National Holidays

Hi backinstereo,

Trust you fine!

You can Create and manage holiday schedules, please check teh link mentioned below for "How to"?

https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/set-up-holiday-schedule

Warm Regards,

Raheel
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Luke12345678 629 on at

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RE: Turning Customer Journeys off During National Holidays

No it doesn't know to turn off. There is a scheduler which you can set the period, e.g., afternoon 9 to 5, in which an email is delivered.