Hi,
We seem to be having issues with the Metrics received back from a Marketing email either sent on its own or within a Customer Journey
The Delivered KPIs results don't correspond to the results we have captured in particular the Unique Clicks to the email
The replies to the emails, via a link, are sent to a dedicated inbox, at the time of sending this the inbox had received 19 replies
Would anyone know why this could be not being registered within the Metrics??
Chris 1968, if you are still experiencing issues with insights please file a support ticket so we can assist further. admin.powerplatform.microsoft.com/
Hi,
Obviously not showing any Contact personal details but could you show me how the Marketing page is set up for one of your contacts
Hi Chris1968,
The link is related to the subscription center ,not related to the link using in the button.
Hi,
Can't really answer the question as not sure??
Within the timeline there is a box labelled 'Emailed clicked' at 15:32. Would this not be the click for the link??
It's just strange how we are getting email back with replies to the dedicated inbox but not being registered.
During some more looking at how the email has been set up I did notice that this part had not been completed.
Would this have any influence on the metrics???
Hi Chris1968,
Based on your new screenshot, No one has clicked on this link.
Did they copy the link and open the page without clicking on it directly?
Hi Leah Ju,
I've looked at the insight, interactions and this is what it displays
One click on the Unsubscribe link but this is shown under the Clicked Email links, interaction type??
Also, there is a message at the top of the screen saying the email was created in an older version of the email editor. The App version is up to date, and this was created last month
Hi Chris1968,
Marketing email messages provide the following categories on the Insights tab:
You can then check which link was clicked and who/when the link was clicked:
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