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Dynamics 365 Community / Forums / Small and medium business | Business Central, N... / Cannot Open Support Case
Small and medium business | Business Central, N...
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Cannot Open Support Case

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Posted on by RA-19071104-0 2
Hi,

We are getting stuck when opening a support request case from the admin center for clients.

Following the steps, we get to the tab ''Support'' , shown below:
 
Any ideas how to proceed?
Categories:
Dynamics 365 Business Central
I have the same question (0)
  • YUN ZHU Profile Picture
    YUN ZHU 95,331 Super User 2025 Season 2 on at
    Hi, Looks like a permissions issue. And you can try other ways.
    PS:

    As a partner, you have different support channels depending on what type of issue you want support for. The following list outlines the various channels.

    Issue type Site
    Submit support request on behalf of your Business Central online customers Start at the Business Central administration center where you can easily submit a support request in the Power Platform admin center. In the Business Central administration center, select the environment in which the issues has been found. Then, from the top menu, choose Support and New Support Request. This will redirect you to the Power Platform admin center where the request will be made.
    Report bug in a preview or beta version The MS Collaborate site
    Collaboration on the AL language and developer experience The AL Developer Preview GitHub repo
    As an ISV, report an issue in production code, such as a problem with Microsoft's application, upgrade, or telemetry The Partner Center Support site - choose the Marketplace Offers category, and then choose the relevant category in the Problem type field, such as Dynamics 365 Business Central Development > Core Application issues. You'll be asked to check resources and then to provide issue details.
    Report bug in supported in-market versions of Business Central on-premises The Support for business site
     
    Thanks.
    ZHU
  • Jun Wang Profile Picture
    Jun Wang 8,200 Super User 2025 Season 2 on at
    it might be possible either this is caused by a permission issue or you don't have a support agreement with MS. I assume you are with a partner, could you ask someone who has created MS cases to try this and see if it works? 

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