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Microsoft Dynamics CRM (Archived)

APPS not showing

Posted on by 140

Hi,

Suddenly Apps listed on main page disappeared and were no longer visible for a user. We tried pressing the synchronize button, to no avail. 

The user has system admin. rights.

Anyone with a tip for resolution?

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  • dsoederberg Profile Picture
    dsoederberg 140 on at
    RE: APPS not showing

    Thanks I'll give it a try

  • Verified answer
    Alex Fun Wei Jie Profile Picture
    Alex Fun Wei Jie 33,626 on at
    RE: APPS not showing

    Hi,

    I've tested in my environment, i keep swithing the roles, and called for synchronize button, it works like a charm. I would suggest you to

    1. remove all the roles from the user, and give a dummy role .

    2. Referesh the form and click the synchronize button.

    3. give user the system admin role again.

    4. Referesh the form and click the synchronize button.

    if the issue still exist , I would suggest you to contact Microsoft Support in this case.

  • Alex Fun Wei Jie Profile Picture
    Alex Fun Wei Jie 33,626 on at
    RE: APPS not showing

    Hi,

    you login as the user and you can see the apps?

    can you let us know , where exactly the user cant see the app? https://home.dynamics.com?

  • dsoederberg Profile Picture
    dsoederberg 140 on at
    RE: APPS not showing

    Hi, cache-cleaning didn't do the trick. I have the same security roles and access as the user in question, I can see the Apps as expected.

  • Suggested answer
    Alex Fun Wei Jie Profile Picture
    Alex Fun Wei Jie 33,626 on at
    RE: APPS not showing

    Hi,

    1. Maybe you can try clear the cache.

    2. Make sure you app is published.

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