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Remote assist chat doesn't receive messages

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Posted on by Community member

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Hello,

on my hololens 2 remote assist app I can see only sent messages but not the received ones nor attachments received. Are there any options to be enabled somewhere? I already tried to uninstall and reinstall the remote assist app. I'm using RA V 3.14, the last one and I have on the hololens 2 account a Dynamic 365 field service license. On my laptop I have Office 365 Business Standard and I'm using Teams (work or school). The two accounts are under the same tenant. What's wrong? Thanks for the help

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Leah Ju Microsoft Employee on at

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Hi Partner,

Maybe you can refer to this link to check it:

https://github.com/MicrosoftDocs/dynamics-365-mixed-reality/blob/main/mr-docs/guides/known-issues-hololens-app.md

Or you can open one ticket for Microsoft support team:

Get Help + Support - Dynamics | Microsoft Docs

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