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Dynamics 365 Community / Forums / Customer Insights - Journeys forum / Event registration failed
Customer Insights - Journeys forum

Event registration failed

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Posted on by SwathiD 200

Event Registration Failed ScreenshotEvent Registration is failing on portal for all the events except one event. All the events are similar sample events created for demo purpose. Below is the plugin trace log which is not very helpful. 

entPortalLinkPlugin.Strategies.PortalCGI.PortalCGIApiHandler, Microsoft.Dynamics.EventManagement.CrmPlugins.EventPortalLinkPlugin, Version=1.12.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35
2019-08-20T09:04:13.4788460Z :: Executing PortalCGIApiHandler for route: /api/events/register/
2019-08-20T09:04:13.4788460Z :: Trying to execute controller: events
2019-08-20T09:04:13.4888399Z :: Trying to execute method: register
2019-08-20T09:04:13.4888399Z :: Entered SessionsToAttendeeSessions
2019-08-20T09:04:13.4888399Z :: Found 1 attendees
2019-08-20T09:04:13.4888399Z :: Attendee has 1 sessions, converting to AttendeeSessions list
2019-08-20T09:04:13.4888399Z :: Registering for event with readable event id: SBERO3224291945
2019-08-20T09:04:13.4888399Z :: GetEvent called with readableEventId: SBERO3224291945
2019-08-20T09:04:13.4888399Z :: GetEventByReadableId called with readableId: SBERO3224291945
2019-08-20T09:04:13.4888399Z :: Resolving custom columns for msevtmgt_event
2019-08-20T09:04:13.4968429Z :: GlobalRetrieveMultipleEvents
2019-08-20T09:04:13.5568162Z :: DoesEventEntityContainThePortalPaymentGatewayAttribute: True
2019-08-20T09:04:13.5658098Z :: Found 1 event(s)
2019-08-20T09:04:13.5658098Z :: Event is found: True
2019-08-20T09:04:13.5658098Z :: GetEvent: Event found
2019-08-20T09:04:13.5658098Z :: Event allows anonymous registrations: True Is there a logged in user: True
2019-08-20T09:04:13.5658098Z :: ListPasses called with readableEventId: SBERO3224291945
2019-08-20T09:04:13.5658098Z :: Resolving custom columns for msevtmgt_session
2019-08-20T09:04:13.5738389Z :: Resolving custom columns for msevtmgt_pass
2019-08-20T09:04:13.5918432Z :: 0 passes found
2019-08-20T09:04:13.5918432Z :: Is paid event: False
2019-08-20T09:04:13.5918432Z :: Exists ClientIP: True
2019-08-20T09:04:13.5918432Z :: Exists ClientHost: True
2019-08-20T09:04:13.5918432Z :: Enter verify captcha url
2019-08-20T09:04:13.5918432Z :: Is null or empty clientip: False
2019-08-20T09:04:13.6008183Z :: Using Configuration entity 035368e8-3131-e911-a986-00224800510b.
2019-08-20T09:04:13.6008183Z :: Returned attribute: msevtmgt_eventmanagementconfigurationid
2019-08-20T09:04:13.6008183Z :: Returned attribute: modifiedon
2019-08-20T09:04:13.6008183Z :: Returned attribute: msevtmgt_authenticationtokenendpoint
2019-08-20T09:04:13.6008183Z :: Returned attribute: msevtmgt_configcachecreatedon
2019-08-20T09:04:13.6008183Z :: Returned attribute: msevtmgt_discoveryendpointurl
2019-08-20T09:04:13.6008183Z :: Returned attribute: msevtmgt_configcacheexpirationdate
2019-08-20T09:04:13.6008183Z :: Returned attribute: msevtmgt_configcacheexpirationinsec
2019-08-20T09:04:13.6008183Z :: Returned attribute: msevtmgt_authenticationresource
2019-08-20T09:04:13.6008183Z :: Returned attribute: msevtmgt_organization_config
2019-08-20T09:04:13.6008183Z :: Assembled url is: 90ef28fdc2b944328997873622297685.svc.dynamics.com:815/.../verify
2019-08-20T09:04:13.6008183Z :: POST request, input URL is [https://90ef28fdc2b944328997873622297685.svc.dynamics.com:815/EventManagement/api/org/5e572b40-f094-4d16-a9cd-0508fe0c262b/captcha/verify?api-version=2016-06-30]
2019-08-20T09:04:13.6008183Z :: Serialized input model is: [{"ClientIp":"212.139.248.177","FlowId":"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","Solution":"64k6mw3","Token":"EUS.e99cd064858041b6b590668919123415","Type":"visual"}]
2019-08-20T09:04:13.6008183Z :: Enter into [RequestToWebApi] function
2019-08-20T09:04:13.6148147Z :: AddAuthentication: starting AcquireToken
2019-08-20T09:04:13.6148147Z :: AddAuthentication: authentication token endpoint is login.microsoftonline.com/72f988bf-86f1-41af-91ab-2d7cd011db47
2019-08-20T09:04:13.6148147Z :: AddAuthentication: authentication resource is microsoft.dynamics.marketing.plugin/
2019-08-20T09:04:13.6498472Z :: The bearer authentication token was successfully obtained.
2019-08-20T09:04:14.4748658Z :: Response received with status: [OK]
2019-08-20T09:04:14.4748658Z :: Exited from RequestToWebApi function
2019-08-20T09:04:14.4748658Z :: Exit verify captcha url
2019-08-20T09:04:14.4748658Z :: Verify captcha value: False
2019-08-20T09:04:14.4748658Z :: Registration failed with error code: Microsoft.Dynamics.EventManagement.CrmPlugins.EventMgmtPlugin.Models.RegistrationResult+ErrorCodes

Thanks,

Swathi

Categories:
Marketing
Event Planning and Management
  • Suggested answer
    ShravanSuri Profile Picture
    ShravanSuri 1,255 on at
    RE: Event registration failed

    Hey Swathi, could you please open a support ticket, and we can investigate this issue.

    Thanks

  • SwathiD Profile Picture
    SwathiD 200 on at
    RE: Event registration failed

    Hi Meghan,

    No one event was created before the one that is working and all other were created after it. And there were no upgrades or changes and all the events are similar except dates and number of sessions

  • megcda Profile Picture
    megcda 2,192 on at
    RE: Event registration failed

    Hi Swathi,

    Are all of the failing events created after the event that is working?  If so, was there an upgrade run or any other changes made after that first event which may be causing this impact?  And what are the difference(s) between the event that is working and the other similar failing events?

    Thanks,

    Megan

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