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Hi All,
I have created unit of measure conversion for a product. The UOM are visible on POS but when trying to select a unit I'm getting an error message "The unit of measurement conversion cannot be found". The exact similar setup in demo environment is working fine.
Any ideas as to if I am missing something? POS error and log file image attached
Hi Ramune ,
Thanks a lot for your suggestion. If I define 2 KG as a unit of measure conversion in Intra then it wont let me define it in inter and vise versa.
in unit conversion the current setup is 1 2 KG= 2.00 KG as I have mentioned in screenshot. I have also raised a support ticket to Microsoft but its taking time
Hi Rutvik,
We have registered 2 new Units of measure 2 KG, 5 KG
We registered new Product with 2 KG all units of measure
There are Inter class conversion factors between 2 KG - kg and 5 KG - kg
But to be able to use Unit of measure 5 KG in POS it is required also to register Intra class conversion between 2 KG and 5 KG
Then in POS you may use also 5 KG unit of measure
The same is for normal Sales order that there is 5 KG unit of measure available if there is defined Intra class conversion between 2 KG and 5 KG.
If this does not help, please create a service request so we could investigate deeper.
Hi. the product unit is in KG with unit class 'Mass' . I have created units 2 KG , 5 KG with unit class 'Quantity', Hence We are using Inter-class conversion as you can see in the image I have posted. I have run Full sync many times in last 10 days
We figured there may be an issue with the setup but I tried the same setup in demo environment a few times with different products and it works just fine
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