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How to avoid the same contact received multiple email from multiple customer journey on the same day

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Posted on by Gogo Muljawan

Hi,

I have a scenario that we have multiple different customer journeys, sending out different marketing promotion emails to our customers.

We would like to avoid a single contact to receive multiple marketing emails from us per day. If a contact already received 1 email from us today, then we would like the contact to receive the next promotion emails from different Customer Journeys, the day after.

Is there a way to achieve this ?

Regards,

Gogo

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Peter Beentjes 120 on at

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RE: How to avoid the same contact received multiple email from multiple customer journey on the same day

You can add a behaviour block on the Segment, in this case "Sent Email". There is an Interactions filter and you can add. Please see the screenshot. Hope this helps!

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Nya 29,060 on at

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RE: How to avoid the same contact received multiple email from multiple customer journey on the same day

Hi Gogo,

The answer from Peter Beentjes is quite correct.

In addition, the "Email clicked" in the screenshot means to filter out the contacts who clicked the links in email.

For your case, it is more advisable to use the "Email delivered" behavior filter.

Then go live the segment and use it as the excluded audience of a customer journey.

It keeps contacts who have been sent emails during the day from being sent further emails.

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Gogo Muljawan on at

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RE: How to avoid the same contact received multiple email from multiple customer journey on the same day

Thank you Peter and Nya,

This suggestions are definitely helps.

We will try this.

Regards,

Gogo

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Olasan 2 on at

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RE: How to avoid the same contact received multiple email from multiple customer journey on the same day

Hi,

note that the interaction/behavioural query block only checks for interactions in outbound marketing (real-time marketing not supported for the moment). Found out the hard way.

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dannzen 10 on at

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RE: How to avoid the same contact received multiple email from multiple customer journey on the same day

There is a update planned for Feb 2023, so we need to wait

learn.microsoft.com/.../limit-number-messages-sent-prevent-message-fatigue

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