Skip to main content

Notifications

Customer experience | Sales, Customer Insights,...
Suggested answer

How to avoid the same contact received multiple email from multiple customer journey on the same day

(0) ShareShare
ReportReport
Posted on by

Hi,

I have a scenario that we have multiple different customer journeys, sending out different marketing promotion emails to our customers.

We would like to avoid a single contact to receive multiple marketing emails from us per day. If a contact already received 1 email from us today, then we would like the contact to receive the next promotion emails from different Customer Journeys, the day after.

Is there a way to achieve this ?

Regards,

Gogo

  • Suggested answer
    dannzen Profile Picture
    dannzen 10 on at
    RE: How to avoid the same contact received multiple email from multiple customer journey on the same day

    There is a update planned for Feb 2023, so we need to wait

    learn.microsoft.com/.../limit-number-messages-sent-prevent-message-fatigue

  • Olasan Profile Picture
    Olasan 2 on at
    RE: How to avoid the same contact received multiple email from multiple customer journey on the same day

    Hi,

    note that the interaction/behavioural query block only checks for interactions in outbound marketing (real-time marketing not supported for the moment). Found out the hard way.

  • Suggested answer
    RE: How to avoid the same contact received multiple email from multiple customer journey on the same day

    Thank you Peter and Nya,

    This suggestions are definitely helps.

    We will try this.

    Regards,

    Gogo

  • Suggested answer
    Nya Profile Picture
    Nya 29,058 on at
    RE: How to avoid the same contact received multiple email from multiple customer journey on the same day

    Hi Gogo,

    The answer from Peter Beentjes is quite correct.

    In addition, the "Email clicked" in the screenshot means to filter out the contacts who clicked the links in email.

    For your case, it is more advisable to use the "Email delivered" behavior filter.

    pastedimage1647840581913v1.png

    Then go live the segment and use it as the excluded audience of a customer journey.

    pastedimage1647840787043v2.png

    It keeps contacts who have been sent emails during the day from being sent further emails.

  • Peter Beentjes Profile Picture
    Peter Beentjes 120 on at
    RE: How to avoid the same contact received multiple email from multiple customer journey on the same day

    You can add a behaviour block on the Segment, in this case "Sent Email". There is an Interactions filter and you can add. Please see the screenshot. Hope this helps!

     dynamics_2D00_frequency_2D00_cap.png

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Announcing Our 2025 Season 1 Super Users!

A new season of Super Users has arrived, and we are so grateful for the daily…

Announcing Forum Attachment Improvements!

We're excited to announce that attachments for replies in forums and improved…

Vahid Ghafarpour – Community Spotlight

We are excited to recognize Vahid Ghafarpour as our February 2025 Community…

Leaderboard

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 291,971 Super User 2025 Season 1

#2
Martin Dráb Profile Picture

Martin Dráb 230,846 Most Valuable Professional

#3
nmaenpaa Profile Picture

nmaenpaa 101,156

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans