User Interface Activity Tracking

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Posted on by OMDavies

Hi All

I need to be able to see an audit of what users are doing within the D365 platform. For example

At 2:31pm on the 1st July 2025 user A.Smith viewed the ContactRecord for J.Bloggs

At 2:43pm on the 1st July 2025 user A.Smith click on the Export Data Button

We have a solution that adds a JavaScript action to these events and writes it to a DV table , but I wanted to see if there is a better/standard solution to this

Kind regards

Owen

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Dengliang Li Microsoft Employee on at

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User Interface Activity Tracking

Hi,

I'm afraid so.

The audit function of OOB cannot retrieve the user's operations on the UI interface.
It needs to be customized or seek a third-party solution.

For example, the following link shows how to track the number of times a user opens a record using a plugin.

Track an Entity record form opening / retrieve activity by system user in Dynamics 365 CRM - CloudFronts

Best Regards,
Dengliang Li

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