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Changing the default font used when creating an email

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Posted on by OllyMUK

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Is it possible to set the font and size for the font used when creating an email in Dynamics?

I want to send an email to a contact, the email pane appears, but the font in Sergui size 9. We use Calibri size 11. Rather than changing it every single time, it seems to be more efficient to change the default font used.

Is that possible?

Olly

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Wahaj Rashid 11,323 on at

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Hi,

In the previous versions Email Editor was inheriting font form the browser.

However, not it does not inherit the fonts from browser, it defaults to Segoe UI.

Unfortunately, this cannot be changed as of now.

Here is similar thread:

https://community.dynamics.com/365/customerservice/f/dynamics-365-for-customer-service-forum/394564/dynamics-365-uci---default-email-font---not-inherited-from-browser-anymore/1063074

Best,

Wahaj

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Anthony Dong Microsoft Employee on at

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Hi , as far as i know, MS is working on the Email Editor in new UCI, it will improve the performance and bring in more feature. and By default, it's Segoe UI size 9

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OllyMUK 305 on at

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Would be great if they could. So many features could be added.

And that's before you get to adding field data for mailshots.

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Elektra 10 on at

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I find this baffling. MS changed us all to Calibri years ago as a default font on word etc. Segui 9 doesn’t meet accessibility standards. The template editing functionality is also antique.

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Thijs Verhoef 25 on at

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A bit late but maybe it will help someone:

This is now possible by adding a WebResource that holds custom properties for the Rich Text Control (RTE). Took me some tries to get it right but it's now working for us. How you do it is described here:

https://docs.microsoft.com/en-us/dynamics365/customer-service/customer-service-hub-user-guide-email-font-admin

The properties that can be set in your customized resource can be found here. Be sure to read it because I found there are different fields for the 'display name' of the font in the control menu and the 'actual font' it's using.

https://docs.microsoft.com/en-us/powerapps/maker/model-driven-apps/rich-text-editor-control#rich-text-editor-properties

As for the relative path you need to supply in the custom control for your webresource, it should be /WebResouce/<your webresource name>

Hope this helps!

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Immanuel Block 2 on at

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Yes, it is possible for a User to specifically set a default. Therefore, you need to click on the three dots within an email:

Afterwards, go the the "User Personalization" which opened:

There, another pop-up window opens where a User can set the desired default font and font size:

2 people found this reply helpful.

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