Skip to main content

Notifications

Announcements

No record found.

Microsoft Dynamics CRM (Archived)

What kind of CRM License is required to create and view service activities

Posted on by 1,579

Client has CRM 2011 on-prem and is licensed with only CRM 365 On-Prem team licenses because they only use custom entities in their Dynamics CRM On-Prem Deployment.

Client would like to use the service calendar just to add appointments and view appointments.

Does the client need a different type of license to deal with the service activities entity?

If so, which type?

*This post is locked for comments

  • David Jennaway Profile Picture
    David Jennaway 14,063 on at
    RE: What kind of CRM License is required to create and view service activities

    The team member license is sufficient to create and view activities (which includes appointments and service activities). However, this only allows direct creation, and doesn't allow use of the Scheduling Assistant to schedule activities

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

December Spotlight Star - Muhammad Affan

Congratulations to a top community star!

Top 10 leaders for November!

Congratulations to our November super stars!

Tips for Writing Effective Suggested Answers

Best practices for providing successful forum answers ✍️

Leaderboard

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 291,269 Super User 2024 Season 2

#2
Martin Dráb Profile Picture

Martin Dráb 230,198 Most Valuable Professional

#3
nmaenpaa Profile Picture

nmaenpaa 101,156

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans