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Dynamics 365 Community / Forums / Microsoft Dynamics RMS (Archived) / Manager Override - At ...
Microsoft Dynamics RMS (Archived)

Manager Override - At the POS Terminal

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Posted on by Craig Harris 797

Is there a method to implement a manager override at the POS till?  

For Example:  We limit cashier returns to $5.00.   If a customer is returning more than that amount is there a way for a cashier to call over a supervisor and have them override the return limit amount?  

Thanks,

Craig

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  • Craig Harris Profile Picture
    Craig Harris 797 on at

    Apologies. Should have clarified.  RMS 2.0 Version 2.0.0166.

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    Community Member Profile Picture
    Community Member on at

    have the cashier secure (F9) the POS.  Then log in and complete any action that needs the override.  You then can have the cashier log back in and complete the sale.

  • Clint Skog Profile Picture
    Clint Skog on at

    Hello Craig,

    Thank you for posting your question, and thank you Ed for your solution. That is indeed the best option for manager overrides.

    Thanks,

    Clint Skog

  • Craig Harris Profile Picture
    Craig Harris 797 on at

    Thank you Ed!  

    Cheers,

    Craig

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