web
You’re offline. This is a read only version of the page.
close
Skip to main content

Notifications

Announcements

No record found.

Community site session details

Community site session details

Session Id :
Small and medium business | Business Central, N...
Answered

Downloading symbols fails for BC18 trial

(0) ShareShare
ReportReport
Posted on by 5

Hi,

I'm having trouble downloading symbols for a BC18 trial. I continually get the error:

[2021-08-22 20:09:21.70] The request for path /v2.0/Production/dev/packages?publisher=Microsoft&appName=System&versionText=1.0.0.0 failed with code ServiceUnavailable. Reason: Service Unavailable
[2021-08-22 20:09:23.12] Error: An error occured while processing the request.

Can anyone tell me whats going on here? Does the trial version still allow downloading of symbols?

My launch.json:

{
    "version": "0.2.0",
    "configurations": [
        {
            "name": "Microsoft cloud sandbox",
            "request": "launch",
            "type": "al",
            "environmentType": "Production",
            "environmentName": "Production",
            "startupObjectId": 22,
            "startupObjectType": "Page",
            "breakOnError": true,
            "launchBrowser": true,
            "enableLongRunningSqlStatements": true,
            "enableSqlInformationDebugger": true,
            "tenant": "80364074-ed35-4c8b-9529-5c192c4197f0"
            //"server": "https://businesscentral.dynamics.com/80364074-ed35-4c8b-9529-5c192c4197f0/production"
        }
    ]
}

My app.json:

{
  "id": "2061e716-473d-4dd5-a1f3-892f2a248624",
  "name": "Test2",
  "publisher": "Default publisher",
  "version": "1.0.0.0",
  "brief": "",
  "description": "",
  "privacyStatement": "",
  "EULA": "",
  "help": "",
  "url": "",
  "logo": "",
  "dependencies": [],
  "screenshots": [],
  "platform": "1.0.0.0",
  "application": "18.0.0.0",
  "idRanges": [
    {
      "from": 50100,
      "to": 50149
    }
  ],
  "contextSensitiveHelpUrl": "https://Test2.com/help/",
  "showMyCode": true,
  "runtime": "7.2"
}

The console output I'm getting is:

[2021-08-23 09:17:21.07] Using reference symbols cache path: c:\Users\User\Documents\AL\Test2\./.alpackages
[2021-08-23 09:17:21.11] Authenticating...
[2021-08-23 09:17:22.12] Authenticated.
[2021-08-23 09:17:22.12] Authenticated as user 'realuser@realdomain.com'. Please note that these credentials are cached. Clear the credentials cache to authenticate as another user.
[2021-08-23 09:17:22.12] Targeting Dynamics 365 Business Central.
[2021-08-23 09:17:22.13] Sending request to https://api.businesscentral.dynamics.com/v2.0/Production/dev/packages?publisher=Microsoft&appName=Application&versionText=18.0.0.0
[2021-08-23 09:17:22.13] Sending request to https://api.businesscentral.dynamics.com/v2.0/Production/dev/packages?publisher=Microsoft&appName=System&versionText=1.0.0.0
[2021-08-23 09:17:43.81] Error: An error occured while processing the request.
Request ID: c3d61bf2-c6b8-4f76-990a-41cb36a340a2
Session ID: eeec1694-9648-4e55-8fd5-1af31ba6b77d

Any help here would be appreciated. Thanks.

I have the same question (0)
  • Verified answer
    YUN ZHU Profile Picture
    95,381 Super User 2025 Season 2 on at

    Hi, you can not download symbols for a Production environment. To create a Sandbox environment, it should be OK.

    pastedimage1629675200472v2.png

    pastedimage1629675187946v1.png

    PS: You can do Snapshot Debugging for production environment.

    https://yzhums.com/13350/

    Hope this will help.

  • Shanon Profile Picture
    5 on at

    Thanks, that clears things up a little. I'll have to see if I can create a sandbox environment using the trial. I didnt get an option when creating this environment, and I dont think I have an admin center with the trial.

  • Verified answer
    YUN ZHU Profile Picture
    95,381 Super User 2025 Season 2 on at

    Hi, every SaaS environment has Admin Center.
    I am also using the Trail environment.

    pastedimage1629678493562v1.png

    pastedimage1629678667920v4.png

    There are two ways to open admin center.

    1. Choose Setting icon and then choose Admin Center in Production Environment.

    pastedimage1629678523345v2.png

    2. Add "admin" to the BC URL directly.

    pastedimage1629678612357v3.png

  • Shanon Profile Picture
    5 on at

    Thanks. Tried that, but apparently this user is not an admin of this tenant. I guess I know where my problem is now. I was knocking myself out trying to work out what was going on. A year or two back when I did this (with the same user) it worked fine.

    Now I'll have to work out why this user is not an admin.

    pastedimage1629687280850v1.png

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Responsible AI policies

As AI tools become more common, we’re introducing a Responsible AI Use…

Neeraj Kumar – Community Spotlight

We are honored to recognize Neeraj Kumar as our Community Spotlight honoree for…

Leaderboard > Small and medium business | Business Central, NAV, RMS

#1
OussamaSabbouh Profile Picture

OussamaSabbouh 2,990

#2
Jainam M. Kothari Profile Picture

Jainam M. Kothari 1,576 Super User 2025 Season 2

#3
YUN ZHU Profile Picture

YUN ZHU 1,028 Super User 2025 Season 2

Last 30 days Overall leaderboard

Featured topics

Product updates

Dynamics 365 release plans