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In RMS Store Operations POS, when you open a quote, is there any way that the description of an item can be edited?
Case in point: In an internet order, a customer ordered a garment of one size, but the description is showing another size. When I check the item code, description, etc., in retail management system, the record shows correct size. Can the description be edited once the internet sale makes it to a quote in POS? Any answers appreciated.
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The item desc is saved in the TransactionHoldEntry table. When moved to the TransactionEntry, it is just an item id. I suggest you do a hook or button so when you convert from a hold to a sale you save the desc in the item comment field.
-Jerry
If you pull up the quote in POS, by default, you should be able to click on the Description column and be able to type in what you want. If you type something such as a period to get it to understand you are modifying the description, you can use control V to paste what you want it to show.
Can you not simply replace the bad ILC with the good ILC on the order?
Why is your website ILC different than your store's ILC?
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