web
You’re offline. This is a read only version of the page.
close
Skip to main content

Notifications

Announcements

No record found.

News and Announcements icon
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Problem with print pre...
Microsoft Dynamics CRM (Archived)

Problem with print preview and printing contacts after Rollup 13

(0) ShareShare
ReportReport
Posted on by Genevieve 175

Hi,

We just implemented Rollup 13 and are now having the following errors:

When the user tries to print a contact, it first prompts to save the contact.  You have to do this every time, even if you reenter.

Then you are able to print the contact using print preview but the formatting is off.  Used to be single spaced now double and the fields don't print the information, just the top portion for the description field.

Has anyone encountered this, and, if so, what is the issue?

*This post is locked for comments

I have the same question (0)
  • Mohammad Atif Profile Picture
    Mohammad Atif on at

    Are you facing this issue with all the users and from multiple systems ?

    Thanks,

    Mohammad

  • Farhan Syed Profile Picture
    Farhan Syed 1,156 on at

    HI Genevieve,

    Are the users facing this over a particular browser version (IE, Chrome, Firefox) or this is a generic error not faced in RU12?

  • Genevieve Profile Picture
    Genevieve 175 on at

    Yes, this is with multiple users and systems.  Installation is on-site.  OS Win 7.

  • Genevieve Profile Picture
    Genevieve 175 on at

    Hi,

    We use IE and also having issue through Outlook plug-in.

  • Mohammad Atif Profile Picture
    Mohammad Atif on at

    Please open a support case with us and we will look into this issue

    Thanks,

    Mohammad

  • stevepgbe Profile Picture
    stevepgbe 5 on at

    Was there a resolution to this issue.. We are experiencing the same problem after updating to Rollup 13.

  • Genevieve Profile Picture
    Genevieve 175 on at

    This should be fixed with Rollup 14, which is now out and able to be implemented.  I can not say it fixes the issue for sure as we have some testing that needs to be done by on of the companies that integrated our CRM with our SX.e system in order to transfer information between systems.  Will post in a few weeks once this is resolved.

  • Suggested answer
    Farhan Syed Profile Picture
    Farhan Syed 1,156 on at

    Hi Geneive,

    This is fixed in RU 14. I've highlighted the section which address similar cases.

    Update Rollup 14 resolves the following issues:

    • Better performance around User and Team caching. For example, a user is a member of 15,000 teams. You login as this user and it takes a long time to cache all the data. If you login as another user, you see the same problem due to clearing the cache.
    • "Show Selected Views" does not work in CRM Dashboard.
    • Description field in activity views shows HTML style information.
    • Description field and notes are not displayed correctly during Print Preview after Update Rollup 12.
    • When you perform a Quick Find search in Outlook, the columns shown in the view are the intersection of the columns from the previous view that was shown in Outlook and the Quick Find view definition. This differs from what you see when you do a search in the web client. After the search is run, no columns are displayed because the specific column is not included in the Quick Find view.
    • WRPC token is missing when you use SharePoint Integration.
    • Adding a mail template in CRM after Update Rollup 12 causes errors. (Faced this couple of times less when using IE than Chrome)
    • Rich Text Editor errors occur when you paste content during creation of mail merge templates in CRM 2011 online.
    • My Team Members' Activities view displays incorrect results through CRM for Outlook client.
    • AddressBookMaterializedViewsEnabled triggers a crash if entity does not have an email address.
    • Outlook folders are filtered only per the user’s security, and does not take into account the security of the team the user is a part of.
    • SQL CE connections in 32-bit versions of the Microsoft Dynamics CRM 2011 Client for Outlook are not being released.
    • Memory errors in 32-bit CRM for Outlook when you go offline.
    • Templates are applied to distributed campaign email messages despite being deselected.
    • Formatting exceptions occur during data import.
    • Microsoft Dynamics CRM Reporting Extensions Data connector platform traces are not written when SSRS is on a separate computer from CRM.
    • Double quotation marks are changed to single quotation marks in KB articles.
    • When OverrideTrackInCrmBehaviour is enabled, you can't untrack email in CRM Outlook Client.
    • "Show only my records" in lookup dialog box doesn't always show just my records.
    • When you click View existing record in CRM in the Outlook client, nothing happens.
    • Errors occur when you send direct email in CRM outlook client while you're offline.
    • Sum of currency type field displays an incorrect currency symbol. (Although this is about sum, could this be the resolution the incorrect currency code appearing in the approval activity?)
    • Outlook Quick Find displays Filter Criteria incorrectly after Update Rollup 12 is installed.
    • User can publish articles without the Publish article permission.
    • Email router stops processing email messages after it encounters a message that does not have a From field value.
    • Printer prompts for 8.3" x 11" paper when you print a report that was created in the report wizard.
    • Deleting entity triggers System.Array.Copy throws ArrayTypeMismatchException.
    • Base64 attributes are returned as MemoAttributeMetadata instead of as StringAttributeMetadata.
    • Excel sheet name isn't shown correctly on Update Rollup 12 when Advanced Find results are exported to Excel.
    • Microsoft CRM ribbon disappears in Outlook 2007 clients.
    • Process with condition on email recipient fails if recipient is unresolved.
    • Tasks tab is blank in the Synchronizing dialog box when you go offline.
    • Updating individual occurrences of a Recurrence Meeting breaks recurrence.
    • Outlook client crashes when you try to add email activity to order from outlook client.
    • "Error in LoadSiteWideSettings" error when you start Deployment Manager. .

  • fchamber Profile Picture
    fchamber 15 on at

    We have RU 14 here and I am having the same problems with Description fields and the Notes.

  • Community Member Profile Picture
    Community Member on at

    Hi

    We are at RU 16 in production environment and currently testing RU 17 in our test environment, CRM 2011 and on premise, with both environments we have the print preview issues where we still see scrollbar and only small portion of the text in the notes.

    Is there something in our settings that needs to be adjusted to get the fix that is suggested in RU 14, please let us know.

    Thanks,

    Jose

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Responsible AI policies

As AI tools become more common, we’re introducing a Responsible AI Use…

Neeraj Kumar – Community Spotlight

We are honored to recognize Neeraj Kumar as our Community Spotlight honoree for…

Congratulations to the November Top 10 Community Leaders!

These are the community rock stars!

Leaderboard > 🔒一 Microsoft Dynamics CRM (Archived)

#1
SA-08121319-0 Profile Picture

SA-08121319-0 4

#1
Calum MacFarlane Profile Picture

Calum MacFarlane 4

#3
Alex Fun Wei Jie Profile Picture

Alex Fun Wei Jie 2

Last 30 days Overall leaderboard

Featured topics

Product updates

Dynamics 365 release plans