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Customer experience | Sales, Customer Insights,...
Suggested Answer

Retrieve Customer Journey with Segments for PowerBI

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Posted on by 5

Hi There,

I am unable find a way to review Segments used in Customer Journey. I need to build a Power BI report to show Emails by Segment and Customer Journey.

I have the same question (0)
  • Suggested answer
    Nya Profile Picture
    29,060 on at

    Hi,

    There is a many-to-1 relationship between Customer Journey entity and Segment entity.

     pastedimage1619761649145v1.png

    It means that you cannot identify the segments used by a Customer Journey but you can see which Customer journeys have used it through a particular segment.

    In addition, it can be seen in the General tab of the Segment form.

     pastedimage1619761661159v2.png

    So the best way to know which segments have been used in a Customer Journey is to click on this Customer Journey to view.

     

    If this helped you, I'd appreciate it if you'd mark this as a Verified Answer, which may in turn help others as well.

    Best Regards,

    Nya

  • Suggested answer
    Jinal Makwana Profile Picture
    5 on at

    Hi Nya,

    Thanks for the respond. They field your showing on Journey entity is stored actually suppressed segment. Also the sub-grid on Segment is custom control. We found the solution it store actually as per below field.

    pastedimage1619764661135v1.png

  • Nya Profile Picture
    29,060 on at

    Hi,

    Great to hear that you already have a solution. Thank you for your answer.

     

    Best Regards,

    Nya

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