Omnichannel Sentiment Analysis (OCSA) Dashboard is Blank

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Posted on by Minam

Hello there, i hope eveyone is doing well in here,

I want to know that how can i fill my omnichannel sentiment analysis dashboard with chatbots data in Omnichannel for customore services?

I've already integrated the omnichannel with the Power BI dashbords by using Omnichannel inghits for Dynamics 365 app and the Inghits dashboard is working fine and showing all the data but the Sentiment analysis dashboard is not showning any chart or graph data and showing everything as blank.

I read some docs on the internet but did'nt find anything usefull, and some of the MS docs says that i've to enable "Sentiment Drivers Reporting" but also did'nt find anyting regarding to that.

Please help, Thank you.

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