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Finance | Project Operations, Human Resources, ...
Suggested answer

Invalid vendor account

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Posted on by 90

Hi all!

I'm having trouble posting my invoice. When I want to post the invoice, I get an error with the name "Incorrect vendor account". The provider's account (including TIN) is valid.

Where else could the problem be?

  • norbertb Profile Picture
    90 on at
    RE: Invalid vendor account

    You mean AX Developer Access? Because I currently do not have one.

    My point was whether it is possible to perform invoice debugging in Microsoft AX Dynamics (PROD).

  • Oscar Profile Picture
    45 on at
    RE: Invalid vendor account

    Since you cant buy a Dynamics License yourself from MS (with a couple exceptions) you have a partner that sell the license to you. Quite often its also them who does the extension/customizations of your system unless you have an inhouse organisation.

  • nmaenpaa Profile Picture
    101,158 Moderator on at
    RE: Invalid vendor account

    Yes, definetely. The first instruction I already shared - but you ignored it :)

    Could you please follow my suggestion on how to proceed? Thanks!

  • norbertb Profile Picture
    90 on at
    RE: Invalid vendor account
    [quote]

    You can debug it either directly in Prod, or in another system that is a copy of your production system. The possibilities and required steps are a big topic, so you can try to search existing discussions, or post a new question if you would like to debug the issue.

    In general it's good to have a process in place for debugging prod issues one way or another.

    [/quote]

    Can i have an instruction? I am a beginner at AX.

  • norbertb Profile Picture
    90 on at
    RE: Invalid vendor account
    [quote user="Oscar"]

    Just a follow up question besides debug.

    Is the customer newly added or has it worked before?

    [/quote]

    Oscar, no - it worked before (the first transaction was 10 years ago). Who is this partner?

  • Oscar Profile Picture
    45 on at
    RE: Invalid vendor account

    Sounds like you should contact your partner

  • Suggested answer
    nmaenpaa Profile Picture
    101,158 Moderator on at
    RE: Invalid vendor account

    You can debug it either directly in Prod, or in another system that is a copy of your production system. The possibilities and required steps are a big topic, so you can try to search existing discussions, or post a new question if you would like to debug the issue.

    In general it's good to have a process in place for debugging prod issues one way or another.

  • Oscar Profile Picture
    45 on at
    RE: Invalid vendor account

    Just a follow up question besides debug.

    Is the customer newly added or has it worked before?

  • norbertb Profile Picture
    90 on at
    RE: Invalid vendor account

    Where can I debug it? I do not have developer access to this invoice.

  • Suggested answer
    nmaenpaa Profile Picture
    101,158 Moderator on at
    RE: Invalid vendor account

    I suggest you to debug it to find the issue.

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