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Hi all!
I'm having trouble posting my invoice. When I want to post the invoice, I get an error with the name "Incorrect vendor account". The provider's account (including TIN) is valid.
Where else could the problem be?
You mean AX Developer Access? Because I currently do not have one.
My point was whether it is possible to perform invoice debugging in Microsoft AX Dynamics (PROD).
Since you cant buy a Dynamics License yourself from MS (with a couple exceptions) you have a partner that sell the license to you. Quite often its also them who does the extension/customizations of your system unless you have an inhouse organisation.
Yes, definetely. The first instruction I already shared - but you ignored it :)
Could you please follow my suggestion on how to proceed? Thanks!
You can debug it either directly in Prod, or in another system that is a copy of your production system. The possibilities and required steps are a big topic, so you can try to search existing discussions, or post a new question if you would like to debug the issue.
In general it's good to have a process in place for debugging prod issues one way or another.
[/quote]Can i have an instruction? I am a beginner at AX.
Just a follow up question besides debug.
Is the customer newly added or has it worked before?
[/quote]Oscar, no - it worked before (the first transaction was 10 years ago). Who is this partner?
Sounds like you should contact your partner
You can debug it either directly in Prod, or in another system that is a copy of your production system. The possibilities and required steps are a big topic, so you can try to search existing discussions, or post a new question if you would like to debug the issue.
In general it's good to have a process in place for debugging prod issues one way or another.
Just a follow up question besides debug.
Is the customer newly added or has it worked before?
Where can I debug it? I do not have developer access to this invoice.
I suggest you to debug it to find the issue.
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